Help Desk Technician (Remote) Job at MISTY'S ANGELS HOME HEALTH CARE, Virginia Beach, VA

Q0t4cEdYV0xhSmtkNkw1Nm5RVmYvNFhZY0E9PQ==
  • MISTY'S ANGELS HOME HEALTH CARE
  • Virginia Beach, VA

Job Description

Job Description

Job Description

This is a remote position.

As a Helpdesk Technician, you will be the frontline hero in our IT support team, providing exceptional technical assistance and solutions to our users. Your role is crucial in ensuring that our technology runs smoothly and efficiently, allowing everyone to focus on their work without interruption. You will tackle a variety of technical issues, from software troubleshooting to computer management, and play a key role in maintaining our IT infrastructure.

What you’ll do

Provide top-notch technical support to users via phone, email, and in-remote interactions.

Troubleshoot software and hardware issues across various operating systems including Windows, macOS, and Linux.

Manage computer networks and ensure seamless connectivity through VPNs and firewalls.

Assist with desktop support tasks, including setup and configuration of mobile devices.

Utilize tools like BMC Remedy, ServiceNow, and Jira for ticket management and documentation.

Conduct analysis of system performance to identify areas for improvement.

Collaborate with the IT team on network administration tasks involving TCP/IP, DNS, and LAN configurations.

Maintain Active Directory accounts and manage Group Policy Objects (GPO) for user permissions.

Requirements

Strong communication skills with a customer service-oriented mindset.

Proficiency in Microsoft Office Suite and familiarity with Microsoft Windows Server environments.

Experience with SCCM (System Center Configuration Manager) for software deployment.

Knowledge of Merak networking solutions and firewall configurations.

Understanding of TCP protocols and network troubleshooting techniques.

Job Tags

Work at office,

Similar Jobs

Confidential

Executive Director, Nonprofit Management Job at Confidential

 ...Executive Director, Nonprofit Management About the Company Mission-driven organization providing abortion access services to the local community Industry Non-Profit Organization Management Type Non Profit Employees 1-10 About the Role... 

US Oral Surgery Management

RDA/ Certified Dental Assistant Job at US Oral Surgery Management

Job Details Job Location ALL Locations OSANT - Dallas, TX Position Type FT1 Salary Range $19.00 - $24.00 Hourly Description OUR NEW OFFICE OPENING SOON! North Texas Oral Surgery Oral Surgery North Dallas - North Texas Oral Surgery 54...

The H&K Group

Heavy Equipment Operator Job at The H&K Group

 ...for the best, most qualified people to join our team. Pre-employment drug testing (EOE) Great Benefits offered! Heavy Equipment Operator US-PA-Perkasie Job ID: 2025-2642 Type: Regular Full-Time Category: Contracting Blooming Glen Contractors, Inc... 

Bon Appétit Management Company

DIRECTOR OF COMMUNICATIONS Job at Bon Appétit Management Company

Bon Appetit Position Title: DIRECTOR OF COMMUNICATIONS - San Francisco, CA Salary: $12000 - $150000 Other Forms of Compensation: Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon... 

Arden Park Dental Care

Experienced RDA Job at Arden Park Dental Care

 ...Join Our Dental Family: RDA Position Available! Are you passionate about dentistry and looking for a place to shine? Do you want to work with a drama-free positive team, where everyone is a team player? If so, wee have an exciting opportunity for a dedicated and enthusiastic...