Yard Truck Specialists is the nation's premier dealership for spotter trucks and terminal tractors. Headquartered in Philadelphia with additional locations in Harrisburg and Pittsburgh, we sell, rent, service, and rebuild more jockey trucks than anyone, anywhere, because we are backed by the largest truck fleet, the biggest parts inventory, and the best sales and service partners working today. Period. We are seeking a Service Writer for immediate hire to join our Bensalem, PA team. This position requires a person that can multi-task, be well organized, and be able to effectively communicate with our vendors, customers, and management team.
Write up quotes and pre-approved tickets for service department
Track progress of quotes sent out
Verify, add, and remove parts on tickets
Add notation to tickets for work done
Open and close tickets
Educate customers about the services recommended
Submit invoices for POs to customers
Assist with promptly answering phone calls within three rings
Interact with customers and service technicians daily
Review customer accounts and report changes to internal staff
Contact customers with any changes regarding promised time and time requirements in detail, and get proper authorization before any additional repairs are performed
Works closely with the Service Manager, Shop Foreman, and the Parts Department
Evaluate and determine if work being done or requested is warrantable
Order parts for service department from Cummins
Schedule Cummins work when necessary
Previous service writing experience required
Proven experience in sales, customer relations, and dealership experience required
Excellent customer service skills
Problem-solving and listening skills
Ability to resolve conflicts in a calm manner
Solid computer skills and industry-specific software
Truck parts and service background preferred
Basic accounting skills
Warranty knowledge and factory communication helpful
Competitive salary commensurate with experience
401(k) with company match
Health insurance (majority paid by company)
Dental insurance
Vision insurance
Life insurance
Flexible schedule
Referral program
Weekly pay schedule
Travel expenses
Yard Truck Specialists is a proud member of the H&K Equipment Group, a fast-growing network of four operating companies that employs hundreds of experts at businesses throughout the mid-Atlantic and Northeast. Our companies' primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment such as yard trucks, lift trucks, railcar movers, and much more. From the nation's busiest ports, to its largest mills, to its biggest infrastructure projects, you'll find our equipment wherever you find materials on the move.
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