Job Description
Salary: 16.50/hr
What do we do?
ACD Connect. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACDs heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.
What will you do?
Assist our client with handling their customer inbound call and email needs. The type of calls will assist with General Portal Support, Billing Support and Client Portal Support.
>> Schedule for this position can occur anytime Monday - Saturday between the hours of 8am-10p EST and Sunday 11a-8pm EST. Total weekly hours will be less than either less than 30 hours for Part - Time and up to 40 hours for Full-Time. <<
While the exact responsibilities will vary based on the business needs, the main duties of the Support Specialist role is summarized below.
Training
The schedule for training will be in the afternoon 2-8 Pm EST Monday-Friday. The working schedules will be Afternoons and Evenings, in this time range 12:00pm EST to 10:00pm EST and will be Tuesday through Saturday.
Responsibilities
Take customer calls and emails and provide accurate, satisfactory answers to their queries and concerns
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer accounts, providing customer with updates and information about billing and other account items
Collaborate with other Specialists to improve customer service
Perform other related duties as assigned by management
What does it take?
USB Headset
Webcam -All training is 100% on camera
Laptop or PC (No tablets/Chromebooks/Macs)
Reliable Broadband internet connection with at least 25 Mbps download capacity and 10 Mbps upload capacity.
>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AL, AR, ID, WY, WA, AK, HI, PR
All applicants applying from these states or internationally unfortunately cannot be considered.
How will we support you?
- Compensation:
- Remote Work No commute time to the office
- Benefits:
**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.
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