Job Description

Job Description:

Principal Digital Experience Analyst

As a Principal Analyst, you bring robust business and system analysis skills to design and deliver innovative digital capabilities for Fidelity’s retail crypto clients. Reporting to the Fidelity Crypto Team Lead, you work closely with the lead analyst responsible for digital experiences that enable clients to open retail crypto accounts and the tools that allow clients to maintain their account and customer data on our platform. Together, you identify and document requirements, ensuring seamless implementation of new digital solutions.

The Role:

• Collaborate with the experience lead to align with business priorities and identify key focus areas.

• Engage with marketing, user research, and client services teams to understand customer needs.

• Partner with user experience designers to develop creative solutions that improve digital client experiences and drive business results.

• Translate and communicate business and technical needs to technical partners.

• Support technical partners throughout the development lifecycle to ensure alignment with requirements.

• Operate within an agile framework, using agile tools to document requirements.

• Stay current on industry trends and share insights with product teams.

• Facilitate discussions, drive progress, and make informed decisions, demonstrating a deep understanding of capabilities, objectives, requirements, systems, and interdependencies.

Expertise and Skills:

• Bachelor’s degree required.

• 8+ years of experience in business and systems analysis, product and/or program management in an agile environment.

• Experience gathering and identifying requirements for front end client experiences.

• Preferred experience with Figma, Miro and Jira.

• Strong critical thinking and judgment skills.

• Effective relationship-building with key business, IT, legal, risk, and compliance partners.

• Excellent verbal and written communication skills.

• Ability to negotiate and influence at all levels.

• Self-starter with a passion for products, technology, and customer experience.

• Ability to define, refine, and present capability vision to rally support from partners.

• Inspect and evaluate progress, removing impediments as needed.

• Ability to anticipate and prioritize client and partner needs.

• Digital asset experience is a plus.

The Team

The Fidelity Digital Assets℠ Product Delivery function drives the delivery and execution of multiple product areas and initiatives to increase business value and customer satisfaction. The Fidelity Digital Assets℠ Product Delivery function has a division called the Fidelity Crypto Experience team which is accountable for the ongoing management and integration of key capabilities within the Fidelity Crypto digital product experience.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com .

We welcome those with experience in jobs such as Field Client Relationship Manager, Bookkeeper, and Accounts Payable Clerk and others in the Accounting and Finance to apply.

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