Job Description

Position Overview

Job Title Listed Derivatives / Over the Counter Operations – US Operations Client Service / Transitions

Corporate Title Assistant Vice President

Location New York

Overview

The US Fixed Income & Currencies (FIC) Operations Client Services & Transitions Team is responsible for liaising with our top tier US Clients.

You will manage all communications directly with the client on all trade related queries in both verbal & written form, while onboarding US Clients. Key tasks you will be managing but not limited to statement generation & access, daily trade volumes, open position reporting issues, and delivery confirmations/notifications. You will provide due diligence on all downstream systems for US supported exchanges to ensure proper trade set up & trade capture; including all pertinent data for FCM cleared clients and execution only business. You will liase with all back office staff on all set ups to ensure Clients are set up for success.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Work directly with Listed Derivatives & cOTC client services staff, Transitions & Front office Staff on a global level
• Primary functions are to ensure quality while onboarding clients, host calls for transparency and deliver quality customer service. Guarantee correct setup’s pre trading to include a review of mapping of products, client accounts, to ensure their related exchange / billing fees are set up properly
• Research and resolve issues and inquiries regarding exchange or bank regulatory rules, requirements, functionality, positions
• Liaise with clients, client service, trade support, trading desks, balancers, and outside firms in a timely manner to efficiently process all trade date business and resolve any outstanding issues on a global level
• Interact with internal & external contacts for resolution of trade & settlement issues, meeting regular process deadlines and meeting/exceeding client expectations. Work with Compliance on internal department audits as well as provide documentation in relation to any Client inquiry requested by Regulatory, Financial, or Exchange personnel
• Manage the procedural documents, to keep updated quarterly so internal & external audits expectations are met. Generate and approve Deutsche Bank approved checklists to ensure transparency into the process & procedures of onboarding and Client Services

Skills You’ll Need

• Ideal candidate should have moderate experience of futures industry operations in Listed Derivatives & cOTC Client Service-related
• Must be detailed-oriented, able to work under strict deadlines
• Proactive in solving problems and conducting root cause analysis
• Excellent verbal & written communication & management skills
• Expert MS Office Suite knowledge (Word, Excel, Power Point), Strong technical abilities and the capacity to quickly learn proprietary software

Skills That Will Help You Excel

• Knowledge of Chicago Mercantile Exchange (CME) Group, CFE, ICE-US & ICE Euro, LCH LD & cOTC
• products, including regulations, clearing, expiration, & delivery reporting processes is a positive
• Familiarity with MGE, BM&F, EUREX, ME, & other foreign markets is a positive
• Knowledge and experience with GMI / FIS applications, is a positive
• Should also be able to investigate process automation & improvements, while being able to document workflows and procedural changes & amendments as necessary, both from exchange requirements or automation improvements to enhance the Client experience

Expectations

It is the Bank’s expectation that employees hired into this role will work in the New York City office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in New York City is $65,000.00 to $107,250.00. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.

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