Job Description
Duties:
GENERAL SUMMARY: This position will be a member of Identity and Access Management team-Epic Provisioning team, which is the gatekeeper for the Identity Management system, creating Epic accounts and user provisioning in accordance with Epic Security policies. Understands and maintains the Epic software security structures. The position requires an in-depth understanding of access process and procedures and the ability to apply that understanding to supporting Epic that directly benefit the patientcare and/or business functions of facilities Systems.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
• Responsible for user access management, user provisioning, de-provisioning and troubleshooting user issues and maintenance in accordance with the controls that govern Identity Access and Management.
• Acts as customer liaison, working with end-users or business contacts to understand their access/security needs and communicate the requirements and timelines.
• Responsible for Epic provisioning/security related tasks.
• Performs tasks for security initiatives while adhering to Epic security policies and procedures. Assumes responsibility for keeping informed about changes in policies and procedures.
• Research, analyze and provide solutions to routine access issues with general direction from supervisor.
• Collaborates with Identity and Access Management team to ensure that access management is working within the established security guidelines and is in adherence with the policies/procedures.
• Ensures Epic training is completed and required approvals when needed are obtained before granting user access to Epic.
• Identify and implement improvements for efficiency and enhanced security for work processes with general direction from supervisor/manager.
• Working knowledge of Data Courier.
• 24/7 on support call.
EXPERIENCE REQUIRED:
• Minimum of one (1) year direct Epic work experience.
• Good written and verbal communication skills.
• Excellent interpersonal skills.
• Good customer service skills.
• Ability to manage multiple tasks.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the facilities Customer Service Policy and summarized below:
Communication
Ownership
Understanding
Motivation
Sensitivity
Excellence
Teamwork
Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
CERTIFICATIONS/LICENSURES REQUIRED:
• Epic ‘Security Coordinator Certification’ preferred.
...A local hospitality provider in Denver is looking for a Guest Service Agent. The role involves operating the front desk, providing exceptional service to guests, and managing reservations and payments. Ideal candidates should possess a certificate from a college or technical...
...background in systems thinking and spaceflight operations to join the Flight Operations - Spacecraft Systems team. As a member of this team... ...years of related experience. Emerging expertise in Systems Engineering principles and practices, including a thorough understanding...
...Job Description: We are looking for a dedicated Remote Travel Agent to support clients in planning enjoyable and seamless travel experiences. This role is ideal for individuals who are passionate about travel and enjoy helping others explore new destinations. You will...
...Role Overview Join our growing team of trade professionals! Were looking for a knowledgeable and proactive ON-SITE Licensed U.S. Customs Broker who thrives in a fast-paced, international logistics environment. This position plays a critical role in ensuring shipments...
...Responsibilities Process documentation required for foreign-tradezone operations and customs clearance in accordance with Customs... ...government agencies, tariffs, license requirements, etc.) Assist in researching zone inventory balance discrepancies as necessary...