Job Description

Job Description

Training Manager

Locations: San Francisco, South San Francisco, and Redwood City

Pay: $45.00

Travel: 90% travel

Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

BCI seeks a dedicated and passionate Training Manager to serve as an integral part of the security and care delivery team for a leading healthcare provider.

Employee Resources Group - Women in Healthcare Security Network provides scholarship, mentorship, and other great programs for women.

JOB SUMMARY: The Healthcare Training Manager’s role is to plan, coordinate and deliver training and staff development programs in assigned Healthcare Facilities for Security Officers, Supervisors and other employees with the goal of ensuring the physical and personal security and safety of staff, members, and visitors at the assigned Healthcare Facility.

Responsibilities/ Duties:

• Present training materials and information using a variety of instructional techniques, such as role-playing, simulations, team exercises, lectures, computer-based or through other creative avenues
• Provide an atmosphere in which all Client staff, members and visitors know that the Client responds to and cares about their needs; provide a courteous, respectful and pleasant interaction with each client staff, member and/or visitor; presents a good image of BCI, the Client and its Security Department. Maintain and display good public relations skills when interacting with staff, members and visitors.
• Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
• Evaluate training materials, modes of training delivery, and training content, and amend and revise programs as necessary, to adapt to the changes that occur in the work environment, identified gaps, or new regulations
• Research and remain current in all Federal and state-wide mandatory training requirements to meet company compliance efforts
• Communicate with and support management in achieving training and development objectives and goals for training
• Learn Healthcare facility-specific procedures and policies
• Read and interpret documents such as police reports, local and state law, instructions and procedure manuals
• Adhere to all company policies and procedures and remain in compliance with local, state and federal regulations
• Design, plan, organize training programs, policies and training schedules for employees on common and specialized security subjects in accordance with all legal, contractual and company mandated requirements
• Maintain training records and prepare statistical reports to evaluate performance of training activities and instructors.
• Company benefits include – see all the details at toolkit.com/benefits
• Fully paid employee benefits plus family medical benefits (after nominal monthly contribution)
• Vacation Pay – 40 hours per year (5 days).
• Holidays: BCI offers a holiday schedule each year which includes New Year’s Day, MLK Day, Presidents Day, Memorial Day, Juneteenth National Independence Day, Fourth of July, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.
• Additional employee options available; Dental, Vision, 401k (Retirement), Short- & Long-Term Disability, Employee Assistance Programs, Voluntary Life and AD&D Insurance, Supplemental Insurance, PTO, Recognition Programs, Training & Career Development, Pet Insurance, Hospital Indemnity Plan.

Required Skills/ Knowledge:

• Demonstrate excellent written and verbal communication and interpersonal skills
• Excellent presentation and group facilitation skills
• Excellent planning, organizing, research, and project management skills
• Knowledge of or ability to learn healthcare security operations and procedures
• Able to pass each healthcare competency exam and/or skills lab
• Adhere to applicable state, county and municipal licensing requirements for Security Officers
• Maintain professional composure when handling crisis situations
• Basic computer skills, including intermediate operational knowledge of PowerPoint
• High-quality customer service skills
• Critical thinking and problem-solving skills
• Ability to be an effective team member and manage multiple tasks with good time-management
• Must own a reliable form of transportation (may be used in performance of duties)
• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws monitor progress of trainees

Preferred Experience/ Education:

• Five (5) years of security management or training experience, or an equivalent combination of education and/or experience sufficient to perform the essential functions of the job, as determined by the company
• Bachelor’s Degree

Minimum Qualifications at Entry:

• Be 18 years of age and possess a Associate's Degree
• Have a reliable and functional means of communication (i.e., cell phone)
• The legal right to work in the United States
• Possess a valid government-issued driver’s license or state-issued I.D.
• Active state issued guard card preferred
• Successfully pass the client’s pre-employment screening process (Drug Test, Health Screen, Criminal
• Background Check)
• Ability to properly wear an N95 mask and adhere to social distancing guidelines while onsite
• Complete healthcare competency assessment and training on defusing assaultive behaviors

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