Technical Support Professional AMS Job at Computer Task Group, Inc, Dallas, TX

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  • Computer Task Group, Inc
  • Dallas, TX

Job Description

Job Description

Job Description

Overview

CTG is seeking to fill a Technical Support Professional – AMS opening for our client in Dallas, TX.

Location: Dallas, TX
Duration: 9 months

Duties:

  • Provide advanced technical support for complex, distributed applications in a production environment.

  • Monitor system performance and troubleshoot issues across application layers.

  • Collaborate with development, infrastructure, and operations teams to resolve incidents and ensure system reliability.

  • Support deployments and application rollouts within OpenShift/Kubernetes clusters.

  • Maintain documentation of system configurations, procedures, and troubleshooting steps.

Skills:

  • Strong troubleshooting and diagnostic skills for complex application environments.

  • Proficiency with OpenShift, Kubernetes, and container orchestration tools.

  • Solid understanding of microservices architecture and API integrations.

  • Knowledge of networking fundamentals, including TCP/IP, DNS, Load Balancing, Firewalls, and Ingress Controllers.

  • Familiarity with CI/CD pipelines, including tools like Jenkins and GitHub.

  • Ability to analyze and optimize SQL and Oracle database queries.

Experience:

  • Minimum 3–5 years of experience in technical support or DevOps roles, preferably in large-scale enterprise environments.

  • Prior experience supporting applications in a cloud-native or containerized environment is highly desirable.

Education:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

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