Job Description

Job Description

Job Description

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

Who are you?
You're an experienced beverage professional with a passion for music, a love for wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine.

Position Summary

Beverage Captains are our in-house wine and beverage experts whose focus Is on maximizing overall beverage sales and delivering an exceptional guest experience. The Beverage Captain is responsible for overall guest service and satisfaction, recommending wine and food pairings, educating guests on beverage selections, and beverage department support in areas such as monthly inventory. Strong wine knowledge is a prerequisite.

Minimum Qualifications

• 3+ years as a sommelier/wine steward in a fast-paced, high-volume service environment and/or equivalent relevant experience

• Extensive knowledge of and a genuine love for wine, winemaking, beer and spirits

• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit

• Strong work ethic, team player, and exceptional guest service skills

• Ability to execute professional guest service experience with a calm and composed demeanor

• Strong attention to detail and organizational skills 

• Polished presentation 

• Ability to take direction from others 

• Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests 

• Aptitude to resolve problems 

• Ability to work both independently and in a team environment

• Must be fluently literate in English including ability to read, write, and communicate, conduct basic business related mathematics, able to accurately function a POS 

• Ability to work a flexible schedule including days, nights, weekends, and holidays

• Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds 

Overview of Responsibilities

• Maximize beverage sales Including wine, beer, spirits, and deliver exceptional guest experiences

• Drive beverage sales on the floor by upselling, suggesting, educating, and interacting with guests

• Handle table bottle orders through from beginning to end, including order taking, delivery, proper opening and service, and check backs

• Ensure wine quality before every shift

• Maintain a floor presence during service to attend to guest needs, touch tables, and assist in service as necessary

• Attend daily pre-shift to communicate daily beverage products in and out of stock and conduct trainings and/or tastings as appropriate

• Guide and teach staff about beverage offerings and answer questions to further staff education and menu knowledge

• Actively participate in beverage inventories on a daily and monthly basis when needed, including but not limited to, counting, stocking inventories and updating “86” board, as well as counts for wine tomes in service, ensuring tomes are current and in good condition

• Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.

• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.

• Maintain cleanliness and safety of all work areas 

• Attend trainings, tastings, meetings, as needed

• Perform all other reasonably assigned duties

  We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
  

  
  
   

We use eVerify to confirm U.S. Employment eligibility.

Job Tags

Holiday work, Flexible hours, Shift work, Night shift,

Similar Jobs