Job Description

Job Title: HR System Specialist

Schedule: Hybrid (3:2 until September than 4:1 (Monday - Thursday in the office and home Friday)

Working hours: 8am-4pm or 9am-5pm

Hours/Week: 40

Responsibilities

Role/Responsibilities:

Systems Administration

• Create tailored self-registration and welcome pages in LMS for employees and customers
• Maintain learning system reports, special requests, and relationships with subject matter experts
• Launch e-learning programs in LMS portals
• Identify and collect training related analytics
• Use learning system functionality to run surveys
• Automate processes between the LMS platform, company AF, and various vendors.
• Support learning system standards, policies, procedures, and documentation
• Prepare and maintain documentation, including procedures, system specifications, technical documentation, training materials, and user manuals for all training products including our learning systems
• Serve as the subject matter expert on functionality and capabilities of all learning systems
• Ensure accurate and timely administration of all learning system transactions, including tasks such as assignment profiles, curriculum management, learning item creation, scheduled offering entry
• Provide learning system training and support to trainers, employees, and customers
• Research and resolve learning system functionality issues; support online course troubleshooting
• Support attendance data and tracking
• Support online course testing, upload, and maintenance in our learning systems
• Produce timely and accurate training attendance status report updates to the business
• Manage the customer service inbox and phone calls to troubleshoot and resolve issues and requests related to learning systems
• Support business users in the use of the learning management system
• Verify, submit and track system bugs/application issues to ensure prompt resolution
• Work with Instructional Designers and L&D team to manage the release process for new course offerings and updates to existing offerings
• Participate in Integration testing and User Acceptance Testing (UAT) for all training products by creating test cases and tests across multiple platforms
• Support Learning Coordinator in the deployment of compliance courses.
• Assist in supporting implementation and client support members in client issues pertaining to the learning systems.
• Support 3rd party hosted content on learning systems
• Research and evaluate new and different technologies for the delivery of instructional and interactive programs and courses
• Create course instructions and communicate them with the course attendees
• Provide timely and accurate communication on all program-related inquiries with internal and external stakeholders
• Provide support services for other learning projects as assigned
• Provide support by managing and reporting the in-person training and virtual ILT
• Strategic insight regarding learning technology platform integration
• Provide strategic insight and support for learning technology platforms across the organization
• Work with owners of other contractor related platforms to identify areas of integration with learning systems
• Liaise with the HRIS team to ensure Workday is effectively interacting with our learning platforms
• Contribute to the adoption of learning through our platforms by identifying user entry points and connecting people to our learning systems
• Identify best uses for the systems by understanding and communicating our platform’s features as well as limitations
• Work with our learning system vendor partners to create custom solutions to projects requested from the business
• Use data to apply predictive analysis between learner behaviors and employee/functional/job level trends within the organization

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business or related field Preferred
• The ideal candidate will have at least 2-4 years of experience as a learning system administrator Required
• Experience in developing QA test plans/UAT testing Required
• Experience in business process development Required
• 2-4 years of experience as a learning system administrator Required
• Experience in the use of Learning Management Systems Preferred

Essential Skills (“Must have”)

• Must be skilled in working with databases (e.g., Learning Management System, PeopleSoft, Docebo, LinkedIn Learning), reporting tools, and Microsoft Excel (e.g., use of pivot tables, formulas, etc.)
• Demonstrated proficiency in CSOD / LMS Administration
• Proficiency in Eloqua preferred
• HTML and Graphic design tools

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