IT Help Desk Support - Level II (MSP) Job at K2 Staffing, LLC, Santa Clara, CA

QWFGckhueUJicDhlNXIxNmtnQlkrNGZmZWc9PQ==
  • K2 Staffing, LLC
  • Santa Clara, CA

Job Description

Job Description

Job Description

Summary

Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • End-User assistance
  • Point person with Windows Desktop related issues
  • Assist with Windows Servers
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
  • Network Services and Equipment Installation
  • LAN/WAN Installation and Maintenance Support
  • Network Hardware Support and Installation
  • Door card access, wander guard, lighting, HVAC

Qualifications & Requirements

  • Having worked with a Managed Services Provider (MSP) in the past is a MUST!
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
  • PSA (or Ticketing) software experience (i.e. Autotask)
  • History of network and firewall administration (Sonicwall & Meraki).
  • Basic knowledge of network, server, and workstation troubleshooting knowledge.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • A willingness to learn and grow

Job Tags

Similar Jobs

Chase

Latin America Private Bank - Senior Client Service Associate Job at Chase

 ...Associate As a Senior Client Service Associate within the Latin America Private Bank at J.P. Morgan you will be responsible for maintaining,...  ...related needs of a Private Banking client. This will entail working in a complex team-oriented and fast paced environment with... 

Oceaneering

Logistics Technician: International Shipments & Inventory Job at Oceaneering

A marine systems and subsea vehicles company seeks a Logistics Technician in Charleston, SC. The successful candidate will be responsible for receiving, inspecting, and storing controlled materials, maintaining inventory, and preparing shipments. Ideal candidates will ...

Dollar General

Information Technology Project Analyst Job at Dollar General

 ...projects for the IT department. These projects will have limited durations (less than 6 months) and smaller teams. Duties & Responsibilities: Plans, estimates, coordinates, and tracks resources (internal and external) and tasks for projects within the Technology... 

Hayman Daugherty Associates

Physician / Hospitalist / Texas / Locum Tenens / Locums Hospitalist Job in Texas Job at Hayman Daugherty Associates

 ...for locums coverage in Texas Duration: ASAP - Ongoing Shift(s) Description: 7a-7p with some night call No procedures required EMR: Meditech Must be Board Certified FM/IM Must have TX license Minimum two years experience. No new grads or residents accepted. Located near... 

City of Camden

Bookkeeper I Job at City of Camden

 ...NOTICE POSITION OPENING BOOKKEEPER The City of Camden is accepting applications for the Bookkeeper I position in the Finance Department. The Bookkeeper I performs specialized, high-complexity clerical work, including maintaining clerical records. Bookkeeper I is...