Job Description
**Why USAA?**
At USAA, our mission is to empower our members to achieve financial security
through highly competitive products, exceptional service and trusted advice.
We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty,
integrity, loyalty and service – define how we treat each other and our
members. Be part of what truly makes us special and impactful.
**The Opportunity**
As a dedicated **Injury Examiner** , you will adjust complex bodily injury
claims and UIM claims to include confirming coverage, determining liability,
investigating, evaluating, negotiating, defending, and settling claims in
compliance with state laws and regulations. You are accountable for delivering
a concierge level of best in class member service through setting appropriate
expectations, proactive communications, advice, and empathy.
This hybrid role requires an individual to be **in the office 3 days per
week**. This position can be based in one of the following locations:
**Phoenix, AZ, Colorado Springs, CO, or San Antonio, TX.**
Relocation assistance is **not** available for this position.
## **What youll do:**
- Adjusts complex auto and homeowner bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UMUIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims.
- Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.
- Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates.
- Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.
- Partners andor directs vendors and internal business partners to facilitate timely claims resolution.
- Serves as a resource for team members on complex claims.
- Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, andor holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- *What you have:**
- High School Diploma or General Equivalency Diploma.
- Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations.
- Advanced negotiation, investigation, communication, and conflict resolution skills.
- Demonstrated strong time-management and decision-making skills.
- Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.
- Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims.
- Ability to exercise sound financial judgment and discretion in handling insurance claims.
- Advanced knowledge of coverage evaluation, loss assessment, and loss reserving.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- *What sets you apart:**
- Experience handling UMUIM injury claims.
- 2+ years of catastrophic injury experience.
- College Degree (Bachelor’s or higher).
- Insurance Designation.
- *Compensation range:** The salary range for this position is: $85,040 -
$153,080**.**
**Compensation:** USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market data of the position. The
actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in the job.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support
their physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension, life
insurance, parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists
employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
USAAjobs.com
_Applications for this position are accepted on an ongoing basis, this
posting will remain open until the position is filled. Thus, interested
candidates are encouraged to apply the same day they view this posting._
- _
- USAA is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or status as
a protected veteran._
Job Tags
Holiday work, Full time, Contract work, Relocation package, Afternoon shift,