Job Description

Central Billing Office Department Assistant Location Austin, TX (St. Johns area) :

ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas' largest professional medical groups with 25+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit

PURPOSE

Provides clerical support to the Central Billing Office Department. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Provides departmental front desk coverage, including multi-line telephone reception & routing phone calls internally and externally. Includes greeting customers, delivery couriers, external maintenance, vendors and visitors.
• Assists department staff with any clerical needs such as filing, logging, scanning, copying, dispensing mail, fax distributions, etc.
• Assists management team with various report preparation using SQL reporting and Excel.
• Generates internal and/or external documents and correspondence using word processing software in a timely manner with minimal errors.
• Opens, date stamps, sorts, and delivers mail to each unit, as needed.
• Maintains file room for Collections Department.
• Operates and maintains business machines such as fax, copier, printer, scanner and ensures adequate on site supply/inventory of copy paper and toner cartridges.
• Processes for mailing outgoing collection letters, refund checks, and other correspondence.
• Responsible for weekly/monthly supply orders. Once ordered, ensure ordered supplies are received and placed into inventory. Includes office supplies, printer/copier supplies and collections envelopes.
• Processes returned mail & maintains assigned returned mail workqueue. Follows the Returned mail workflow for contacting patients/guarantors regarding demographic updates/changes within HIPAA compliance regulations.
• Receives, sorts, files and processes bankruptcy mail and documentation. Clearly documents bankruptcy activity in the account notes and adjusts all applicable charges included in bankruptcy filings. Utilizes the Pacer Online Bankruptcy website to process Chapter 7, 11 & 13 bankruptcies in accordance to bankruptcy law. Updates direct Supervisor of discrepancies.
• Assists the CBO Department with End of Month processing i.e. hospital charge entry, collection agency write offs etc.
• Provides W-9 tax forms to Insurance Payers or companies upon request.
• Sort and match refund letters to live refund checks for mail distribution.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.

OTHER DUTIES AND RESPONSIBILITIES

• Keeps complete, accessible, updated files.
• Provides assistance to coworkers as requested and/or necessary.
• Submits monthly voicemail reports & productivity reports to direct Supervisor.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience Required: High school diploma or GED. Customer Service experience.

Preferred: Some college business course hours or associates degree.

Knowledge, Skills and Abilities

• Ability to engage others, listen and adapt response to meet others' needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows and Microsoft.
• Excellent verbal and written communication skills.
• Ability to organize and prioritize own work schedule.
• Ability to perform job duties in a professional manner at all times.
• Ability to effectively communicate with individuals utilizing a telephone, computer or other electronic device.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Certificate/License: None

Schedule: Monday - Friday 8am -5pm

Job Tags

Full time, Work at office, Monday to Friday, Flexible hours,

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