Call Center Representative - Part-time Job at The Community Blood Center, Appleton, WI

RGFwaEhuU0thcFlaNUxWNGtRWmUvWUhaZVE9PQ==
  • The Community Blood Center
  • Appleton, WI

Job Description

Description

Join a team dedicated to saving lives every single day-that's what working at The Community Blood Center (CBC) is really all about. Help schedule lifesaving blood donation appointments. No experience is necessary - we'll train you! This is a great part-time job if you need flexibility during the day. Our Call Center Representatives are a big reason we have 100+ successful blood drives each month. Your work will save lives!

JOB SUMMARY: Responsible for placing outbound calls for scheduling donation appointments, appropriately directing incoming calls, and providing information on The Community Blood Center's programs, services, and special blood needs.

SCHEDULE:

- 16 hours/week, shifts range between Monday - Friday, 3pm - 7pm or 4pm - 8pm; Saturday, 8am - 1pm

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
  1. Utilize CRM System to contact existing donors and schedule them in the most convenient locations.
  2. Achieves individual performance expectations for appointments scheduled, show rate and customer service. Assists in achieving company goals for the fixed sites and mobiles.
  3. Use critical thinking to determine appropriate outcome of calls.
  4. Provides information as requested; transfer call(s) to the appropriate CBC personnel and maintains high quality customer service.
  5. Follows phone scripts as directed and incorporates all the key talking points used for call evaluations during conversations with donors.
  6. Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
  7. Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs, or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.
  8. Performs other duties as directed.

JOB QUALIFICATION REQUIREMENTS:

  • Professional, polite, and confident manner while making multiple phone calls per hour.
  • Previous call center or appointment setting experience is a plus!
  • High School diploma or equivalent preferred.
  • Must maintain strict confidentiality of CBC and CBC donor information.
  • Excellent organizational, oral, and written communication.
  • Strong, flexible interpersonal skills and data entry/computer skills.
  • Employees may occasionally be required to lift objects or materials weighing up to 25 pounds.
BENEFITS AND PERKS: We take care of our team - from competitive wages and valuable training to comprehensive benefits packages. Depending on hours worked, this position can offer:
  • Paid holidays
  • 403(b) retirement savings plan with matching contributions
  • Employee Assistance Program
  • Discounted YMCA membership
  • Employee referral bonuses
  • Regular employee forums and committees - everyone on our team has a voice!
What are you waiting for? Take the next step. Your work can matter - to you and the community. Apply today!


The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914




Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability

Job Tags

Hourly pay, Part time, 16 hours, Flexible hours, Shift work, Saturday, Monday to Friday,

Similar Jobs

Nuovo Photography

Retail Construction Specialist Job at Nuovo Photography

 ...off (long hours and extended travel required) Salary: $75,000 $100,000 annually, based on experience Reports To: Studio Construction Manager / Director of Production Nuovo Artistic Photography is North Americas leading retail photography company, providing... 

Group SSI

TSA - Role Player (College Park, GA) Job at Group SSI

 ...TSA - Role Player (College Park, GA) Production College Park, GA, USA Hourly Part-time/As-needed Transportation Security Administration (TSA) Contractor Personnel Position Overview: The Transportation Security Administration (TSA) is seeking qualified... 

AMN Healthcare Allied

Travel Physical Therapist - $2,109 per week Job at AMN Healthcare Allied

 ...AMN Healthcare Allied is seeking a travel Physical Therapist for a travel job in SAN...  ...Specialty: Physical Therapist ~ Discipline: Therapy ~ Start Date: 08/25/2025~ Duration: 1...  ...Description & Requirements Physical Therapist - Sports Medicine - (PT- Sports)StartDate: 8/25... 

JNF AM LLC

Chemical Plant Operator Job at JNF AM LLC

 ...Terms of employment Annual Salary Based on Experience Type of Work Full Time Type of Job Manufacture Chemicals Location USA Georgia Atlanta Benefits Dental Plans, Health Insurance, Lunch Provided, Sick Leave, Paid Vacation, Retirement (... 

Mission Produce

Food Safety Specialist Job at Mission Produce

 ...honesty, respect, and loyalty to provide a year-round supply of high-quality fruit from field to fork. Job Summary Manage food safety within the ranch & packing supply chain. Provide long-term support and guidance on regulatory issues and requirements. Ensure ranch...