Job Description
Salary: $16-$17
Saturday & Sunday
7A-3P
Whats the job? The moment a guest steps into our Staybridge, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youll also create the warm atmosphere that makes our guests feel at home and special.
Your day-to-day
Be the warm welcome that kicks off a memorable guest experience
Acknowledge Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out
Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the days schedule
Jump into other ad-hoc duties when your colleagues need your help
What we need from you?
Communication skills - guests will need to come to you with concerns as well as compliments, so youll be calm and easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in English - extra language skills would be great, but not essential
Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job
Youll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Experience - ideally, youll have spent at least one year in a front desk or guest service position at an upscale hotel
Strength - sometimes youll need to lift, push and pull big objects up to 50lbs. This can involve bending and kneeling
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague our hotel.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
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