Job Description

Highland Animal Hospital is seeking a full-time Practice Manager to provide leadership and structure to our team of veterinarians, technicians, and support staff. With a solid understanding of the veterinary industry and prior experience overseeing hospital operations, you'll be responsible for leading with clarity, managing multiple priorities, and contributing directly to the hospital's ongoing excellence and the well-being of the animals we care for. What to Expect As you join our mission, expect to be supported in your work and home life with: All the benefits you deserve -medical, dental, vision, retirement-plus an employee pet discount because we know your pets are family, too. Paid time off. Catch your breath with paid holidays and PTO. Competitive salary is determined by the candidate's skills, experience, and qualifications. Schedule: Monday - Friday, 8 am - 5 pm, and Saturdays occasionally as needed. Key Responsibilities: Oversee day-to-day operations, with a primary focus on personnel management, including hiring, training, and development. Manage Highland Animal Hospital operations, including scheduling and inventory management. Guide and coach colleagues toward continuous improvement, maintaining a strong commitment to the client experience. Demonstrate initiative in balancing the needs of both the business and the staff. Qualifications: Previous management experience in a veterinary setting is required. Comfortable working part-time on the floor, both in the back and up front. Experience executing clinical HR functions, including SOPs, evaluations, and disciplinary action. Ability to quickly learn and utilize our practice management system, About Highland Animal Hospital At Highland Animal Hospital, we're more than just a veterinary clinic-we're a community dedicated to the well-being of pets and their families. Located in Needham, MA, our team combines compassionate care with cutting-edge medicine to ensure every patient receives the same level of care we'd want for our own pets. With a focus on preventive medicine and tailored treatment plans, we're here to support the health and happiness of pets throughout every stage of life. Highland Animal Hospital

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