Job Description
Job Title: Training Manager, Human Resources
Pay Rate: $57,000-$65,000 /annual salary.
Job Summary: The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
Join our growing Human Resources team and help us deliver 5-star service to people who deliver 5-star service! To be a successful Training Manager at The Broadmoor means you take pride in facilitating organized training programs and initiatives that ensure all team members are given the tools for success, as well as connect learning to their professional and personal growth.
As a member of the Human Resources Training Team at The Broadmoor - the longest running Forbes 5-Star and AAA 5-Diamond resort in the world - you'll design and deliver impactful training programs and strategic events, contributing to a legacy defined by a rich history of excellence, professional growth, and a luxurious environment.
The position of Training Manager plans, coordinates, and leads team member training and development initiatives for all areas of The Broadmoor. This includes facilitating large format training classes, as well as assisting with individual and team assessments that lead to customized learning initiatives. This position will participate in the development and implementation of Broadmoor University classes and programs across a variety of disciplines.
The Training Manager is a leadership position on our team, requiring the ability to work independently, and consistently bring energy and excitement to deliver the best learning and development culture in the hospitality industry. A strong background of collaboration with a diverse group of departments and teams, as well as diligent organizational skills are needed to be successful. This position will regularly design, develop and execute improvements and enhancements into how we teach and mentor team members at The Broadmoor by further instilling a service culture among us all.
Our team members represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing: - Facilitate New Hire Orientation on a regular basis. Acquaint new team members with the company's policies, procedures and benefits. Introduce and represent the culture of The Broadmoor.
- Facilitate "The Art of Hospitality" training curriculum.
- Assists in the planning and implementation of all Forbes standards training visits and develops ongoing standards training initiatives in between Forbes training.
- Responsible for creating and assisting with distribution of team member communications, including, but not limited to: Beekeeper posts, Special Announcements, Recognition, etc.
- Creates, develops, enhances and facilitates all training initiatives and sessions involved in The Broadmoor initiatives in collaboration with and under the direction of the Director of Training.
- Develops relationships with department managers and works closely with training managers and operational managers to determine training needs and to develop and execute action plans to increase effectiveness of departmental training.
- Organizes and assists in the development of training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials to ensure alignment with The Broadmoor standards.
- Assist in facilitating management training classes when necessary.
- Willingness to work in a fast-paced, team-oriented environment.
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for: - High school diploma or GED preferred.
- Five plus years of experience in the hospitality industry, or event coordination experience preferred.
- Supervisory experience preferred.
- Instructional design preferred.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Executes duties with a strong sense of attention to detail.
- Enthusiastic, friendly, and energetic team member who works well with others and independently.
- Experience with Microsoft Office suite (Word, Excel, Outlook).
- Learning Management Systems experience preferred.
- Strong interpersonal communication skills
- Occasional heavy lifting (up to 25 lbs.) with a work environment that may be indoors and outdoors at times.
*Reasonable accommodations will be made for individuals with disabilities*
Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits) Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
- Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.
Job Tags
Seasonal work, Work at office, Local area,