Job Description
JOB SUMMARY:
Working in the Office of Student Finance (OSF) and reporting to the Associate Director of Cash Collections, the Student Finance Advocate is responsible for working with all active and inactive students as it relates to the tuition process for the university. The Student Finance Advocate will provide support for the Associate Director of Collections to meet the highest standards of service. Additionally, they will provide excellent customer service to students in a proactive manner and utilize problem-solving skills to promote success and retention. The Student Finance Advocate is also responsible for all Student Accounts administrative tasks; including but not limited to: collections, payment plans, account adjustments, and data entry. The Student Finance Advocate compiles data for and assesses different payment options and related services, reconciles accounts related to student eligibility, and works to resolve any remaining out-of-pocket expenses. The Student Finance Advocate provides resolutions to ensure tuition obligations are met while maintaining compliance with all internal and federal financial aid policies. Evening and weekend hours are required.
Post University currently offers the option to work remotely in this position. When working remotely, candidates will need to plug their equipment into their home router (50-foot ethernet cable will be provided by Post). No wireless connections are supported. The home internet minimum requirements are a 10 Mb download speed and a 3 Mb upload speed. The upload speed is essential for a consistent audio connection for the phone system.
ESSENTIAL FUNCTIONS:QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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