Job Description

Job Description

Job Description

This is a full-time, in-office position. Remote or hybrid work arrangements are not available.

Are you looking for an opportunity to grow your career and income with an established and well-known company?  BathWorks is expanding, and we are on the lookout for motivated, assertive, and energetic individuals to join our Call Center Department. If you thrive in a fast-paced, performance-based environment and have a passion for helping customers, we want you on our team!

BathWorks of Michigan  is a rapidly growing company specializing in bathroom remodeling, focusing exclusively on Jacuzzi products with tubs and showers.. Our company culture is built on six core values:  Customer First, Integrity, Continuous Improvement, Teamwork, Passion,  and Accountability . These values guide our daily operations and define who we are. We prioritize customer satisfaction, foster a supportive team environment, and are committed to constant growth and excellence. We are locally owned, family-oriented, and deeply rooted in our community, providing a supportive and ambitious workplace where employees can thrive and grow.

Learn more about us at:

As a  Call Center Representative at  BathWorks , you will play a crucial role in helping potential customers schedule free consultations for their homes. This on-site position offers a dynamic, upbeat environment with ongoing coaching to ensure you can keep up with the high volume of our flourishing customer base. This is not a cold-calling position; you will be handling both outbound and inbound calls.

Responsibilities:

• Proactively reach out to potential customers to schedule free consultations and follow up on inquiries.
• Identify and understand customer needs to offer appropriate service and product solutions.
• Accurately enter and manage customer information in the database while maintaining confidentiality and data integrity.
• Handle both inbound and outbound calls with professionalism and excellent verbal communication skills.
• Provide exceptional customer service by addressing questions and concerns promptly and effectively.
• Resolve customer issues and objections by offering suitable solutions and alternatives.
• Work closely with other team members and departments to ensure a seamless customer experience.
• Participate in ongoing training and development programs to enhance skills and knowledge.

Qualifications:

• Exceptional verbal and written communication skills with the ability to listen actively and respond effectively.
• Strong organizational abilities to manage multiple tasks and prioritize effectively.
• High levels of self-motivation, discipline, and a driven mindset to achieve and exceed goals.
• A customer-centric approach with a passion for providing outstanding service and support.
• Strong problem-solving abilities to handle customer objections and challenges efficiently.
• Competent in using computer systems and software, including CRM tools and Microsoft Office Suite.
• Ability to work collaboratively with a team while also being able to work independently when required.
• Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment.
• Maintain a professional demeanor with a positive, outgoing personality.
• Reliable transportation to commute to the office and handle any necessary travel for the role.

Salary and Benefits:

• Full-time position.
• Unlimited earnings potential with base pay plus uncapped bonuses
• Extensive paid training program
• Flexible schedule and biweekly pay
• Continued mentorship and growth opportunities
• A fun, fast-paced, and passionate company culture with regular team-building events
• Weekly incentives and bonuses

Why Join BathWorks?

At BathWorks, we believe in fostering a supportive and ambitious workplace where you can grow your career. We offer a dynamic environment with continuous coaching and mentorship, ensuring you are well-equipped to succeed. With our extensive training program and flexible schedule, you will have the opportunity to excel and earn what you put into your work.

BathWorks of MI LLC is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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