Job Description

Join Orange EV , a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference in the world as part of a company leading the electric vehicle revolution.

Position Summary

We are searching for a technically minded professional with administrative and supervisory capabilities to join the Service Team. This position reports directly to the Service Manager . Working time is Monday through Friday, second shift (6:00 PM – 2:00 AM). During the initial training period, normal first shift work will be expected . The person in this role would assume the functions below and other items as the company and position advance.

Position Responsibilities

• Supervisory Role
  • Work with Regional Supervisors to seamlessly transition support into the second shift
  • Build Relationships with all Technicians and Customers
  • Assist with performance coaching
• Daily Work Scheduling and Reporting
  • Manage regional Open Tickets
  • Dispatch and schedule Technician work
  • Engage third parties for emergency service
  • Review and submit closed tickets
• Parts and Inventory
  • Assist Technicians and Customers with parts identification and sourcing
  • Request Estimates and Invoices
  • Request Field Parts Shipments
• Technical Support
  • Provide Technical and logistics support to all technicians and third parties
• Customer Interface
  • Respond to all weekend customer warranty and non-warranty requests
  • Promote maintenance labor and parts sales
• Service Leadership Team
  • Participate in both Technical and Non-Technical Service Leadership meetings
    

Position Qualifications

• Technical Knowledge of Automotive, Heavy Equipment, or Electric Vehicles
• Supervisory Experience
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them according to a schedule
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (PowerPoint, Excel, Word)
• Bachelor’s degree or equivalent experience

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity

Job Tags

Full time, Work at office, Monday to Friday, Shift work, Weekend work, Afternoon shift,

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