Job Description
Job Description
Job Description
The Senior Specialist, Community & Associate Experience plays a vital role in shaping a positive and engaging culture across retail locations and the corporate office. This role serves as a key liaison between internal teams and external partners to drive initiatives that support associate well-being, volunteerism, and corporate social responsibility.
Responsibilities:
- Support the operations of Build-A-Bear Foundation
- Achieve goals and tasks set forth by the Board of Directors
- Manage Hearts & Hugs Fund – select donation recipients, ensure timely deliveries, and achieve donation goal numbers
- Communicate marketing of Build-A-Bear Foundation and other cause marketing programs
- Create associate experience events
- Execute rewards and recognition programs across the organization
- Facilitate onboarding program for corporate associates
Required Qualifications:
- High school diploma or GED equivalent
- 2-4 years experience in non-profit or events
- Proficient in Microsoft Office, Teams & SharePoint
- Strong organizational and multitasking skills
P referred Qualifications:
- Bachelor's degree - Human Resources or Communications
- Experience in development or fundraising at a non-profit organization
Behavioral Traits for Success:
- Enjoys working with a variety of people
- A communicator, who naturally stimulates and motivates others
- Responsive to the needs and concerns of others
- Works at a slightly faster-than-average pace
- Handles details correctly and efficiently
- Has a "how can I help" attitude
- Willingness to involve others in decision making
- Expert knowledge in area of expertise
- Strong and friendly follow-up when necessary
Working Environment:
- Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
- Hybrid work schedule
- Lifting > 10 lbs.
Your Performance Will Be Measured On:
Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:
- Ability to create an Experience First culture for associates and partners
- Time management
- Communication
- Decision-making, judgment, and execution
- Achievement of assigned goals
- Use of tools, processes, and systems
- Stakeholder feedback
Job Tags
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