Job Description

Job Title: Senior Manager is a multi-site position responsible for all aspects of the locations they oversee. Senior Managers' focus is the development of their locations and management teams. The primary goal is to become The Operations Manager 

Job Summary/Objective: 

• Senior Managers' task is to keep their teams motivated, supply great customer service, and ensure the operational and organizational standards are met. The ideal Senior Manager can improve customer satisfaction and achieve goals that have been set. In addition to being an excellent communicator. 

• Ensure deposits are made on Mondays and Fridays. Also, the 1st of the month 

• Communicate Maintenace issues with the maintenance manager that goes above the store level.  

• Train store managers to control chemical usage by dialing in the Versadials to achieve the cleanest, shiniest dry car possible 

• DRB/Sonny’s/Micrologic expert (ready to handle wash issues and get them resolved quickly) 

• Able to help other senior managers with issues to help decrease workload 

• Praise employees, give redirects, and delegate tasks to their teams 

• Ensure cameras are clear and online each day 

Key Responsibilities:  

• Overseeing up to 5 locations 

• Ensuring their store managers are scheduling to reflect high car/mhrs 

• Prioritize tasks based on importance 

• Motivating store managers 

• Ensure vehicles are not being pulled through the tunnel by the front tire 

• Ensuring operational efficiency 

• Maintaining consistent customer service standards for their locations 

• Complete bi-weekly store inspections 

• Ensure bonuses are completed and correct 

• Meeting with your team once a week to go over problems and achievements 

 Qualifications and Skills: 

• Strong leadership and organizational skills 

• Supervising up to 25 employees (based on 5 locations with 5 employees per location) 

• Familiarity with safety regulations 

• Inventory management 

• Strong problem-solving skills 

• Basic maintenance 

• Strong computer skills 

Reporting Structure: Senior Managers will report directly to their operations manager and Director of Operations. You will work closely with them to achieve your goals. 

Company Culture and Values:

• Vision-Being a friend to every customer 

• Mission-Fast! Friendy! Clean service! (FFC!) 

• Motto-To be the Chick-Fil-A of car washes 

Benefits and Perks: Health, Vision, monthly bonus, quarterly bonus, PTO (PAID TIME OFF) Holiday pay 

Starting Pay: $60,000-$100,000 a year 
Application Process: Apply online at mywashnroll.com 

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