Job Description
Job Description
Job Description
Title: Receptionist Multi-Tasker
Location: Hendersonville NC
Full-Time
DESCRIPTION
Servpro is seeking an experienced individual to fill an additional team member role of Receptionist / Multi-Tasker.
In this role, the successful candidate (prefer experienced) will assist other current team members in the handling of all incoming calls, visitors, clients and job file multi-tasking duties for a multi-franchise residential and commercial mitigation business.
We are seeking an individual who is highly self-confident, energetic, detail-oriented, and who will aggressively take the initiative in a high volume and fast paced office environment. As the receptionist you will be responsible for providing administrative support to the office staff to insure the efficient operation of the team. The ideal candidate will support the Office Team, Project Managers and Customers through a variety of tasks related to organization, communication, and job file completion.
ESSENTIAL DUTIES & RESPONSIBILITIES
Administrative & Customer Support
- Job Coordination on all levels
- Interface with Customers to ensure open and effective lines of communication and timely
- Completion of duties and job files, maintaining close and positive relationships with team members and clientele.
- Interface with Project Managers, Field Crew and Office personnel to ensure open and effective lines of communication and timely completion of duties and job files.
- Monitor and ensure complete file status, with appropriate supporting documentation.
- Handle insurance claims processing assistance with the mitigation and construction staff.
- Job File Coordination with the staff
- Monitor job file status with the staff
- Monitor job file audit status with the staff
- Maintain job file WIPs (Work-in-Progress) with the staff
- Monitor and ensure client requirements are followed
Job File Documentation
- Review and validate initial field documentation for accuracy and scanning for upload
- Create job files for crews to include appropriate paperwork
- Perform daily job file coordination with other office staff
- Perform job file backup for staff
- Keep all hard copies and digital copies of all Job Files / maintain / revise
J
ob File Communication and Reporting
- Maintain internal and external communications with Office Coordinators, Project Managers
Other
- Answering the main office lines.
- Administrative job duties to assist other staff and mgt.
- Other ad-hoc duties assigned and requested by management.
REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:
- Knowledge of office management systems and procedures
- Proficiency in Microsoft Office Suite and other relevant Franchise Specific Software
- Preferred previous Insurance Claims Processing and Insurance Industry Experience
- Tech Savvy with the ability to learn new software easily
- Excellent time management skills to prioritize and complete a wide variety of tasks throughout the day
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Ability to adapt and pivot under demanding conditions, with the capacity to manage numerous projects at once
- Previous customer service experience; preferably in a cleaning, restoration or construction industry
- Patience and listening skills to respond appropriately and interact positively with customers
- Capable to work in a fast-paced, high call volume, team-oriented environment
- Bilingual English/Spanish, a plus
EDUCATION
- High school diploma/GED; required
COMPENSATION & BENEFITS
We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.
Benefits:
- 100% Employer paid Health and Life insurance for Employee
- PTO/Sick, Vacation Paid Time Off
- Holidays
- Professional development assistance
Schedule:
- 8 Hour Day / 40 Hours Per Week, required with flexibility to work overtime as needed (storm, busy seasons)
- Monday to Friday
Overtime Requirement:
We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.
WORKING CONDITIONS
Environment: This position will be in-office environment; not eligible for hybrid or remote.
Ability to commute:
Reliably commute or planning to relocate before starting work (Required)
Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.
Job Type: Full-time
Pay: (Range) Based on experience ($16.00 - $19.00)
Expected hours: No less than 40 per week
Job Tags
Holiday work, Full time, Remote job, Relocation, Gangs, Night shift, Monday to Friday,