Job Description

Job Description

UPMC Presbyterian is hiring a QA/QI Coordinator to join the clinical laboratory team! This position will work daylight hours Monday through Friday, with flexibility to work from home!

Join a dynamic team dedicated to advancing laboratory practices and technologies within the UPMC system. We are seeking innovative thinkers who are passionate about collaboration and growth in the laboratory field! In this role, you will collaborate with various laboratories throughout the Pittsburgh area and within the UPMC system, engage in both independent and team-oriented projects that drive laboratory advancements, contribute to the development and enhancement of laboratory skills and methodologies., and support current and future laboratory initiatives with a focus on innovation and excellence.

Responsibilities:

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• Quality Project Planning and Improvement: Collaborate with the QA Department and the LSC to participate in the design, development, and implementation of project planning processes.

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• Process Improvement: Lead process improvement activities targeting potential problems across multiple laboratories and hospitals as assigned.

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• Utilize performance improvement methodologies to assist staff in problem-solving. 

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• In collaboration with the project manager and QA department, develop project plans, allocate resources, and track project progress.

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• Data Analysis: Analyze data and performance metrics to identify areas for improvement and use data-driven insights to guide decision making.

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• Report Generation: Design, compile, and maintain reports, including statistical data, to track progress and outcomes of quality and standardization initiatives.

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• Quality Assurance Reporting:

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• Provide oversight of the laboratory quality management system including coordinating with medical and laboratory leadership in the identification, development, and management of quality indicators, to assess the overall performance of the laboratory.

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• May assist the laboratory in monitoring trends for areas of improvement, aid in the preparation of quality assurance reports including data collection and presentation of data, present to local lab and hospital leadership, follow up with action plans when performance is outside designated thresholds, and identify process improvement initiatives as determined from the quality assurance reporting.

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• Regulatory & Compliance: Assist the laboratory with coordinating all regulatory and accreditation activities.

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• Investigation and Reporting of Quality Events: Coordinates the investigation and documentation of all quality events for the laboratory.

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• Duties may include:

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• Coordination of the event details and summary of corrective actions tracking and trending of issues to identify process improvement initiatives

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• Maintaining documentation of quality events,

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• Conduct root cause analysis,

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• Auditing resolutions for completeness,

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• Updating policies and procedures as applicable.

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• Lab Safety: Participate in laboratory safety activities to ensure compliance with regulations.

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• Document Control Management:

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• In collaboration with lab leadership,

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• Create, revise and maintain policies to ensure general laboratory policies meet current regulations to facilitate best practice policy development for the system

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• May support any learning opportunities or training related to laboratory policy Assist the laboratory leadership with the management and maintenance of the laboratory's document control application.

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• The QA/QI Coordinator will understand the application well and how to navigate and resolve requests.
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• Bachelor's degree required.
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• Experience in healthcare, process improvement, or quality role required: 2 years experience with a degree in a health or science related field: OR
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• 3 years' experience required with degree in other field of study.
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• Must have experience with Microsoft 365 platform.
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• Understanding of healthcare and laboratory applications preferred.
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• Must have strong skills in the areas of communication, critical thinking, and time management.
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• Must be able to collaborate in a variety of team settings both in remote/virtual settings and in person. 
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Licensure, Certifications, and Clearances:

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• Act 34

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UPMC is an Equal Opportunity Employer/Disability/Veteran

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