Job Description

Job Description

Job Description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experian Consumer Services is looking for a Product Manager to oversee the delivery and growth of our customer experience cross-domain workstreams. We are looking for a strategic and execution-driven product leader to implement the growth and transformation of our customer experience journeys. You will report to the Senior Product Manager – D2C CX Domain.

You'll have opportunity to:

• Implement the end-to-end product vision and roadmap for the whole customer experience for new programs, delivering a clear and contextual financial health experience that meets users' needs and inspires conversion.
• Contribute to a multi-year product strategy, informed by trends, partner and internal capabilities, and consumer insights.
• Champion product management by establishing OKRs tied to business and consumer impact and aligning teams toward measurable goals.
• Implement the product roadmap, from discovery to launch and iteration, including user research, experience design, feature prioritization, engineering execution, testing, go-to-market, and funnel optimization.
• Collaborate with partners, including business owners, design, engineering, analytics, legal, compliance, content, research, CX operations, and information security to create high-quality, compliant solutions on time and at scale.
• Advance Experian's end-to-end customer experience, ensuring seamless integration into the broader Experian.com and mobile app ecosystem—extending users' personal finance journey based on evolving customer's needs.
• Partner with Marketing and Growth teams to develop go-to-market plans that attract users with loan or savings intent and increase engagement among current members.

• 5+ years of product management experience, delivering consumer-facing financial products through end-to-end integrated journeys.
• 2+ years of experience building or connecting inter- and intra-domain programs using shared componentry, libraries, and themes. Experience in integrated journeys that connect CRM, analytics, product, and customer service.
• Experience with main product management practices: defining user stories and requirements, developing wireframes, running A/B and multivariate tests, and analyzing product performance at scale.
• Experience working in Silicon Valley Product Operating Model, Agile, or Lean environments, collaborating across product, engineering, design, and go-to-market teams.
• Bachelor's degree in Engineering, Business/Marketing, or a related technical field (preferred).

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Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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