Job Description
Acts as liaison between the patients and the organization's administration, staff, and physicians to coordinate, investigate, review, respond to and facilitate resolution of patient complaints. Coordinates the preparation for and participation in actual regulatory and accreditation surveys, adverse event and patient complaint investigations, specialty certifications and other activities to maintain Cottage Health in a state of continual readiness.
Qualifications
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
Education
- Minimum: Bachelor's degree
- Preferred: Bachelor's degree in Nursing
Certifications, Licenses, Registrations
- Minimum: Advanced Patient Relations Certification required, if not then achieved within 2 years
- Current CA RN License
Technical Requirements
- Minimum: Advanced skills with Microsoft applications including Outlook, Word, Excel, PowerPoint and other web-based applications
- Able to produce complex documents, perform analysis and maintain databases.
Years of Related Work Experience
- Minimum: 3 years work experience handling customer complaints/grievances.
- Preferred: 3 years work experience handling customer complaints/grievances in a clinical setting.
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.
Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.
Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.
If you're already a Cottage Health employee, please apply on this link only. Risk Regulatory, Full-Time, 8 Hour, Day Shift, Santa Barbara Cottage Hospital
Job Tags
Permanent employment, Full time, Work experience placement, Day shift,