**Position #**: 210009YE
**Position**: Patient Concierge UH Geauga
**UH Facility**: University Hospitals
**Shift**: Days
**Status**: Full-time
**Work Days of Week**: M-F To Heal. To Teach. To Discover.
These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health care professionals and support staff who choose to join University Hospitals and Be the Difference.
From entry to executive level, every position and every professional at University Hospitals has a direct impact on our ability to offer excellent care to our patients, their families and our community.
Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.
Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
**Transcript**My position at UH, uh, allows me to interact with everyone that comes on my floor. I am the first person that, uh, patients, visitors, uh, physicians, um, environmental services, anyone when they get off the elevator, their first interaction is with me behind the secretary desk. And I love meeting people. I love making people feel like they're more than a number and, um, giving them that first experience because we all know that, uh, your first interaction with someone can make or break the whole entire experience. So that's what I enjoy most is meeting everyone that comes on to our unit.
My position at UH, uh, allows me to interact with everyone that comes on my floor. I am the first person that, uh, patients, visitors, uh, physicians, um, environmental services, anyone when they get off the elevator, their first interaction is with me behind the secretary desk. And I love meeting people. I love making people feel like they're more than a number and, um, giving them that first experience because we all know that, uh, your first interaction with someone can make or break the whole entire experience. So that's what I enjoy most is meeting everyone that comes on to our unit. JOB DESCRIPTION **Description**
**UH Geauga Medical Center 13207 Ravenna Rd., Chardon, OH 44024**
This position is primarily responsible for scheduling referrals for the academic/community hospitals, ambulatory primary care and specialty practices, streamlining access and maintaining efficiencies for scheduling while providing an overall positive experience for the patient. This is accomplished by managing calls to triage and provide customer with appropriate resolution, including:
* Coordinating appointments to all UH specialists, programs and diagnostic testing in appropriate time frame with the correct provider, in the right location
* Answering general questions about UH services; Referring patients to physicians and services
* Maintains communication with referring physicians regarding outcome of referrals
* Establish and maintains strong business relationships with UH Clinicians and staff on UH services
* Participates in community marketing and business development functions of UH in order to increase referrals
* Plans, organizes, prioritizes and maintains workflow in conjunction with targeted physicians, marketing and clinical initiatives, and UH organizational objectives
* Plans and tracks referrals by site and source, in order to better manage referral patterns and sources
* Ensures department productivity standards are met/exceeded
* Maintains up-to-date knowledge of computer systems, insurance/government regulations and Patient Access policies/procedures used within the department
* Performs other duties as assigned
QUALIFICATIONS **Qualifications**
* Minimum of 3 years scheduling experience in a healthcare environment required
* High School diploma or GED required
+ Degree or progress towards degree preferred
* Must have current CHAM/CHAA (National Association of Healthcare Access Management certification for Healthcare Access Associates and Managers) or related medical certification, or take and pass within 9 months of hire
* Must be detail-oriented and organized, with good analytical and problem solving ability
* Strong patient service experience, communication and relationship building skills required
* Must be an enthusiastic, positive and approachable individual
* Ability to function independently and as a team player, flexible and able to work in a fast-paced environment required
* Must have strong written and verbal communication skills
* Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, multi-line phone, FAX machine, etc.) required
* Experience using multiple, clinical computer systems and applications preferred
* Knowledge of healthcare operations preferred
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