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Outside Golf Operations Supervisor

18 November 2024

Category: Golf Course Jobs
Country: USA
State: Massachusetts

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Outside Golf Operations Supervisor
Golf Club in Reading, Massachusetts is looking for an Outside Golf Operations Supervisor.

Position Overview:
This position is perfect for an individual looking to build their career in golf while overseeing the daily golf operations of the club. Work closely with the Head Golf Professional (Kevin Franey), senior assistants, and outside operations staff to ensure efficient operations on the golf course, proper pace of play, and a high level of member satisfaction. The role combines responsibilities in player services, managing outside staff, golf shop duties, and assisting with golf instruction and events. This is a seasonal position, with winter job placement assistance available for ambitious candidates.

Outside Operations Supervision:
• Responsible for daily outside operations of the club, including golf carts, bag storage, practice range facilities, and golfer arrival/departures
• Manage seasonal outside staff scheduling and training
• Manage the golf course starting procedures, including ensuring tee time adherence, proper course flow, and addressing pace of play issues.
• Supervise bag drop operations, ensuring proper handling of golf bags, clubs, and carts.
• Assist with the operation and maintenance of golf carts, ensuring carts are clean, stocked, and properly maintained.
• Ensure that practice areas (driving range, putting green) are properly set up, maintained, and ready for use by members at all times.

Customer Service & Member Relations:
• Provide exceptional service to members, guests, and visitors, ensuring a welcoming atmosphere both on and off the course.
• Build and maintain positive relationships with club members, addressing their needs and inquiries with professionalism.
• Assist in managing and growing club programs, including junior golf, women’s leagues, and men’s weekly games.
• Troubleshoot and resolve member concerns or complaints with tact and professionalism.

Golf Shop Management:
• Greet and assist members with golf equipment, apparel, and other retail products, ensuring a professional and customer-focused environment.
• Manage tee time reservations, check-in procedures, and starting groups, ensuring an efficient flow of play throughout the day.
• Handle cash register transactions, billing inquiries, and member account management.
• Maintain the cleanliness and organization of the golf shop to meet club standards.

Golf Instruction & Player Development (for the right candidate):
• Assist the Head Golf Professional with providing golf instruction to members of all skill levels.
• Conduct group clinics, junior golf programs, and other events as needed, based on experience and interest.

Administrative & Operational Support:
• Ensure compliance with all club policies, procedures, and safety regulations.
• Maintain accurate records of lesson bookings, outside operations tasks, and inventory control.

Requirements:
Previous experience in a golf shop, golf course operations, or golf-related role is preferred but not required.
Strong leadership, communication, and interpersonal skills, with a focus on customer service
Experience in managing staff or supervising outdoor operations is a plus, but not required.
Ability to work in a fast-paced environment while maintaining a high level of professionalism.
Strong understanding of golf rules and etiquette, with the ability to assist members with questions related to play.
Ability to work independently and as part of a team to ensure a smooth operation of the course and shop.
Professional demeanor, appearance, and attitude are essential.

Compensation:
$16 – $17 per hour.

How to apply:
Please send your resume and cover letter to the email provided.

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