Job Description

Service Engineer L3

Remote-First | Central New Jersey (1020% Onsite)

About Us

Values-driven Managed Services and Technology Consulting firm based in Bound Brook, NJ. Weve supported clients for decades across professional services and regulated industries including legal, finance, healthcare, and manufacturing. Our team is hands-on, client-facing, and accountablewe take pride in being a true partner to our clients.

We operate as a remote-first organization, but strong communication, professionalism, and ownership are core to our culture.

The Role

Were hiring a Service Desk Level 3 professional to sit between our Service Desk and Architecture/Projects teams. This is a senior, hands-on support role focused on escalations, complex troubleshooting, and direct client interaction. This is not a management position, but it offers a clear growth path into senior technical or architecture-focused roles.

Key Responsibilities

• Own and resolve high-level escalations end-to-end
• Diagnose and troubleshoot networking issues using OSI-model fundamentals
• Troubleshoot Windows Server and server applications
• Resolve permissions and access-related issues
• Administer and support Microsoft 365, Active Directory, Group Policy, and Entra ID (Azure AD)
• Provide practical SharePoint support and troubleshooting
• Communicate clearly with clients and provide consultative recommendations
• Perform occasional onsite work, including rack/stack and basic network setup

Required Skills (Non-Negotiable)

• MSP INDSUTRY EXPERINCE
• Strong networking troubleshooting fundamentals
• Printer troubleshooting experience (seriously important)
• Windows Server and server application troubleshooting
• Permissions and access troubleshooting
• Microsoft 365 administration
• Active Directory & Group Policy
• Entra ID / Azure AD (MFA, Conditional Access, SSO, device joins)

Who You Are

• Senior-level, hands-on troubleshooter (T3 support background)
• Highly professional, polished, and client-facing
• Strong communicator with a positive attitude
• Comfortable owning issues and following them through to resolution
• A jack of all trades technologistnot a manager

Location & Schedule

• Remote-first role
• Must live in Central New Jersey
• Approximately 1020% onsite with local clients

Compensation & Benefits

• Salary: $85,000$100,000 (flexible for exceptional candidates)
• Medical, dental, and vision coverage
• Generous PTO
• Life insurance
• Comp time for on-call work
• 401(k) plan
• Flexible spending accounts
• Long-term disability coverage

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