Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. If you’re fueled by purpose, and powered by persistence, explore a career with us.

The Verizon Value Organization is Verizon’s portfolio of prepaid brands: Verizon Prepaid, Visible, Total By Verizon, Straight Talk, Tracfone and more – serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better connected world through accessible, quality wireless for all. This role is within the Value Digital/Customer Experience team, where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.

We are seeking a Lead Experience Designer to join our Managing team, where we are iteratively designing and developing best in class experiences for our customers. Join us to help set new standards in our category and make our customer services management a truly reliable, simple and exceptional experience.

What you’ll be doing…

• Leading cross-disciplinary teams on complex design programs to deliver great experiences and business outcomes.

• Defining and aligning teams around a design vision and are accountable for solutions and quality across the whole customer journey.

• Leading the design process for multiple products, from concept to implementation. Providing creative and strategic direction to the design team, ensuring a coherent and compelling design experience across products.

• Planning and facilitating team activities for creative concepting, combined with hands on work, while planning overall approach in partnership with leaders.

• Guiding and mentoring junior designers, fostering a culture of creativity, collaboration, and continuous learning.

• Working closely with experience managers, engineers, and other stakeholders to ensure that design solutions align with business objectives, technical constraints, and user needs.

• Understanding the broader user's journey with a product, and defining and creating content that is accessible, understandable, actionable, and engaging across touchpoints to shape experiences that transform customers into advocates.

• Playing a role in evolving the design system by facilitating discussions about proposed updates and tradeoffs and participating in feedback opportunities.

• Establishing best practices for design in shared tools and software.

• Guiding exploration, refinement, and documentation to be comprehensive and thorough.

• Presenting design concepts and solutions to stakeholders, communicating rationale for design decisions, in business terms.

You’ll need to have:

• Bachelor’s degree or four or more years work experience.

• Six or more years of relevant work experience (product design).

Even better if you have one or more of the following:

• A degree in design or related field of study.

• Expertise in design tools such as Figma.

• Ability to work with stakeholders to understand detailed requirements and design complete user experiences that meet client needs and vision.

• Strong analytical and problem-solving skills, with the ability to think critically

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