Hotel Security Agent Job at Kansas City Marriott Downtown Job Opportunities, Kansas City, MO

REs1c0dIeUJiNWNZNWI5eGxRTmQvb1RmZlE9PQ==
  • Kansas City Marriott Downtown Job Opportunities
  • Kansas City, MO

Job Description

Job Description

Job Description

Description:

The Hotel Security Agent is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility and providing excellent customer service.

Requirements:

Duties/Responsibilities:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk at all times.
  • Maintain visual contact with the Front Desk and the front door of the hotel by remaining in the Lobby area when not on property walks.
  • Maintain and review daily activity log.
  • Maintain confidentiality with respect to guest and Associate incidents.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
  • Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
  • Assist guests to their rooms or help guests enter their rooms.
  • Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
  • Assist outside agencies as necessary.
  • Provide escort.
  • Assist HR/MOD with responding to Associate altercations.
  • Assist with intoxicated guests.
  • Be knowledgeable about hotel and guestroom locking systems.
  • Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
  • Challenge suspicious persons.
  • Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
  • Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
  • In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.

Required Skills/Abilities:

  • Strong communication, both written and verbal.
  • Class B security License (Reimbursable).
  • Ability to work in a team environment.
  • Ability to remain calm under pressure.
  • Bilingual communication in Spanish is a plus.

Education and Experience:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Certificate of Completion in Safety and Security Training (must comply with State requirements)
  • CPR, First Aid, and Heimlich Maneuver Certified

Job Tags

Local area, Shift work,

Similar Jobs

Walmart

Director, Personalization - eCommerce (Sunnyvale) Job at Walmart

 ...Position Summary We are Walmart eCommerce the team shaping the future of online shopping by defining the global online marketplace that influences millions of omnichannel shoppers daily. Come join this rapidly growing business at the Fortune 1 Company to shape the opportunities... 

Nightingale Nurses

Travel Pharmacist - $3,063 per week Job at Nightingale Nurses

Nightingale Nurses is seeking a travel Pharmacist for a travel job in Newton, Kansas. Job Description & Requirements ~ Specialty: Pharmacist ~ Discipline: Allied Health Professional ~ Start Date: 09/15/2025~ Duration: 13 weeks ~36 hours per week ~ Shift...

Avolta

Corporate Legal Counsel Job at Avolta

 ...venues, including airports, commuter hubs, landmarks, and tourist destinations, serving millions of guests each year.Purpose: The Legal Counsel - Labor & Employment is responsible for providing legal support for the People & Culture and Operations teams on labor and employment... 

Amgen SA

Neural Nexus - Director Change Management Job at Amgen SA

 ...within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.Neural Nexus - Director Change ManagementWhat you will do Lets do this. Lets change the world. In this vital role of Neural Nexus - Change... 

Schneider Electric

Owner-operator Van Truckload team truck driver Job at Schneider Electric

As a leading company in energy management and automation, Schneider Electric seeks an experienced Owner-operator Van Truckload Team Truck Driver to enhance our transportation and logistics operations. This role is pivotal in ensuring timely and safe delivery of goods across...