Job Description

Job Description

Job Description

GUEST SERVICES TEAM MEMBER - Bank of America Winter Village at Bryant Park

Sports Facilities Management, LLC

LOCATION: NEW YORK CITY, NY

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: SEASONAL PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Bank of America Winter Village at Bryant Park is a premier event and attraction held annually in the heart of Manhattan. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Bank of America Winter Village at Bryant Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. This individual is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. Positions include hostess, skate rental, bag check, and general guest services. This is a seasonal part-time position based outdoors at the iconic Winter Village at Bryant Park Ice Rink.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Guest Services:

• Greet guests and provide information and wayfinding as needed
• Provide courteous and friendly first-in-class service to all guests
• Check in guests and look up ticket information
• Be knowledgeable about facility
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the venue policies and procedures
• Fill out bag check tickets
• Take guest's personal belongings and place in bag check area
• Retrieve guest's personal belongings
• Complete special projects, daily assignments, and other duties as assigned

Skate Rental:

• Pass out skates to guests
• Return skates to skate racks
• Disinfect skates
• Clean/wipe down skates upon return
• Use skate sharpening equipment to sharpen skates
• Daily cleaning tasks within department

MINIMUM QUALIFICATIONS:

• Must be willing to test for Fire Guard Certification
• Must be 18 years old or older
• Must be available to work evenings, weekends, and holidays - No exceptions
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer, tablets, and cell phone
• Facility has intermittent noise

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