Job Description
Salary: DOE
JOB DESCRIPTION
Service Tech - Level 3
Position Title: Service Technician
Division: Projects / Business Development
Department: Service Department
Direct Report: Service Manager
FLSA Status: Exempt
POSITION SUMMARY AND PURPOSE:
Ensure that service standards are maintained per the instruction and work load provided by the Service Manager. Typical tasks include install, troubleshoot, repair, and maintain diesel and natural gas generators and engines ranging from 20 kW up to 2500 kW. Responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. Equipment brands include Caterpillar, Multiquip, Hi-Power, Kohler, Cummins, Generac, Olympian, etc.
Candidate must have good people skills, be proactive and enthusiastic personality.
JOB DUTIES/RESPONSIBILITIESmay include, but are not limited to:
Perform basic preventative maintenance and assists others in performing intermediate and advanced corrective maintenance tasks
Uses basic knowledge of engine / generator mechanical and electrical operation to perform tasks or assist other
Replaces belts and hoses; changes and/or tops off oil and filters
Properly and completely fills out all service reports, PM checklists and timecards within department guidelines; Ensures they are legible and accurate with sufficient detail for service accounting needs
Works on a flexible work schedule 24x7x365 and responds to emergency calls as needed
Works in a neat, orderly, and safe manner, constantly seeking to improve methods and promote the safety of others
Obtains pre-assigned work orders by schedule date, customer name, service level and locate / load parts, check for any special instructions; Performs scope of work, provides detailed computerized template report and time card upon work assignment completion for daily accountability
Performs advanced troubleshooting and maintenance, manages others in performing intermediate and advanced corrective maintenance tasks
Proficiently and accurately evaluate, test, diagnose and troubleshoot basic through advanced problems on gas or diesel engines and generators; Give recommendations for and make associated repairs Communicate, plan, complete, and document all troubleshooting and repair procedures within standard repair times
Performs Load bank testing with full understanding of both Reactive/Resistive testing
Performs block heaters and installs battery chargers
Performs advanced troubleshooting and corrective maintenance; and assists or leads others in performing intermediate and advanced troubleshooting and corrective maintenance tasks on engines, generators and other associated mechanical and electrical equipment
Performs control panel conversions, re-tapping generator ends, and isolating / replacing faulty breakers
Sets up, starts and operates equipment as directed both in-house and at customer locations
Occasionally supports sales team on sales calls and bid preparation
Maintain thorough knowledge of and actively practice and promote safe working activities in accordance with OSHA, EPA and other required regulations dealing with safe operation of all equipment
Prepare various reports as directed to maintain accurate records on equipment and preventive maintenance
Performs advanced troubleshooting and corrective maintenance; and directs / leads others in performing intermediate and advanced predictive, troubleshooting and -corrective maintenance tasks on engines, generators and other associated mechanical and electrical equipment
Communicates with customers as necessary to insure strong relationships are maintained
Serves in a lead role to train lower level Technicians in preventative, predictive and corrective maintenance as well as the proper and safe way to perform all tasks that have risk of accident or injury
Occasionally supports sales team on sales calls and bid preparation
REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired Education and Experience:
High school diploma or GED or equivalent years of relevant experience and/or training
Graduation from Technician/Maintenance training program highly preferred
Minimum 5+ Years Experience with Generator Set and Engine Repair
Person must be reliable, able to pass a drug test, have a valid Texas driver license and good clean driving record
Must demonstrate knowledge of diesel and gas drive power generation equipment or have some experience in related or similar industries and/or training, preferably with a technical background
Drivers License and passport required
Maintains service vehicle(s) in a clean and good operational condition.
Computer Skills:
Basic personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, web based software, etc.
ET/SIS/SIS Web/ STW Experience Required
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, procedures, and correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and other employees of the organization.
Work Environment:
Well-lighted, outdoor and indoor shop / warehouse setting with fumes or airborne particles.
Work near moving mechanical parts
Air contamination (i.e., dust, fume, smoke, toxic conditions, disagreeable odors)
Risk of electrical shock
Very Loud (examples: metal manufacturing, large earth-moving equipment, large engines)
Typical schedule is Monday-Friday, 8:00-5:00 with occasionally after hours dependent upon work load
Occasional overnight travel by land and/or air, international and domestic
Physical Ability Requirements:
Extensive physical activity performing strenuous daily activities primarily technical in nature.
Must be able to exert more than 75 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
Close vision (clear vision at 20 inches or less).
Ascending or descending ladders, scaffolding, poles and the like, using feet and legs and/or hands and arms
Bending legs downward and forward by bending leg and spine
Moving about on foot to accomplish task, particularly for long distances
Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Ability to stand for prolonged periods of time, working on and around heavy equipment.
Ability to utilize a keyboard, computer monitor, and telephone for prolonged periods of time
Ability to visit and move around at construction and other work sites, including ability to maneuver in tight or small places
Benefits:
We are proud to offer our full-time employees a benefits package that is competitive and sets React Power one step ahead of our competitors. Benefits options include (depending on company policy in place):
Health, Dental, and Vision, Life & Disability Insurance Policies
Paid Holidays & Vacation
Training & Advancement Opportunities
Part time or Salaried employees will have benefits dependent of their time load
Pre-Employment drug screens & proof of employment eligibility (E-Verify) are required for any position offered.
Equal Opportunity Employer M/F/D/V
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