Job Description

Description

Franchise Business Coach

HorsePower Brands is a portfolio company of franchise brands in the home services industry delivering first-in-class customer service and experiences! As a rapidly growing enterprise, its important that our employees have an entrepreneurial attitude, an embracing mindset toward change, and can manage/prioritize multiple concurrent projects.

Compensation, Benefits, & Perks:

• Seniority based PTO levels
• Medical
• Dental
• Vision
• Retirement
• Technology Package
• Fantastic Company Culture
• Company Events
• SWAG!

Position Overview:
The Franchise Business Coach position requires very strong communication skills, the ability to develop and maintain strong relationships with franchisees, be technically proficient to guide them on the day-to-day operations of an office, the ability to effectively train the franchisees on various topics, support the franchisees in understanding various sales and financial tools, and be the communication and coordination hub between the home office and franchisees. Ultimately, the Franchise Business Coach is to support the franchisees by providing brand awareness, training, and systems that encourage our franchisees and their associates to realize their profit potential in an ethical and respectable manner.

Key Accountabilities:

• Manage Customer Relationships: Oversee and nurture relationships with a portfolio of franchise accounts, providing personalized attention and support.
• Proactively Engage and Educate Clients: Regularly engage with clients to provide education, support, and training tailored to their business needs.
• Collaboration for Successful Onboarding: Work with Sales, Implementation, Customer Support, Tech Support, and Product teams to ensure seamless onboarding of new franchisees.
• Spearhead Strategic Initiatives: Identify and pursue strategic opportunities to enhance customer engagement and promote business growth.
• Identify Risks: Monitor for potential risks to client renewals and collaborate with internal teams to address and resolve any concerns.
• Meet Franchise Owners/Teams: Travel to franchisee locations to provide on-site support, conduct training, and address issues directly.
• Become a Product Expert: Develop deep knowledge of the brands products and services to build stronger client relationships and serve as a resource for clients.
• Other duties may be assigned.

Requirements:

• GED or high school diploma required
• Minimum of two (2) or more years of industry experience required
• Minimum of five (5) or more years of sales experience required
• Excellent communication skills, with an outgoing personality
• Self-motivation, intellectual curiosity, and the ability to adjust quickly to changing priorities
• Ability to work independently as well as in team settings, with a positive attitude and a team-player mentality
• Ability to work in a fast-paced, change-oriented, "start-up" like environment
• Experience in home service industries such as roofing, glass installation, spray foam, HVAC, painting, lighting, window coverings.

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies and materials, and use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

SVHB Marketing LLC d/b/a HorsePower Brands is committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin

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