Job Description
We are currently hiring agents for a technology call center representative position for our technology company in Wethersfield, CT.
Benefits:
Duties and Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Researching required information using available resources.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Requirements:
- Open availability: Monday through Friday. 8 a.m. to 5:55 p.m.
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Skills and Specifications
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Education:
- High school diploma or equivalent.
Job Type: Full-time
Salary: $36,000.00 - $150,000 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Our mission at this company is to make over 1,000 individuals become six figure income earners.
We have a very positive and vibrant culture at this company with consistent support.
Our mission at this company is to make over 1,000 individuals become six figure income earners.\r\nWe have a very positive and vibrant culture at this company with consistent support.
...Everything that makes you unique is welcome; join us and be your best self!Are you passionate about design and eager to make your mark? This is your chance! As a Junior Graphic Designer , you'll play a pivotal role in helping shape our brand's new look and feel....
...companies ranging from Fortune 100 to new start-up organizations. We work with job seekers in an equally broad range, from light industrial... ...executive level candidates. Are you looking for a Work from Home Opportunity where you can earn up to $1280 and more per week? Our...
...and where to provide services. Login and provide services when it works for you as you are your own self-employed boss!Liveops ranked #... ...Contractor, you are self-employed and can: * Work from home or any quiet place.* Set your own schedule to work around your...
...your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may...
...Description A company in North Houston is in need of an experienced Marketing Executive Assistant/Event Planner for a long term, possible contract to hire role. This will be an in-office role. Duties include planning company events, organizing tours, scheduling and setting...