Job Description

Job Description

Job Description

Riggs CAT

The Director of Riggs University job is responsible for designing, building, and operating the organizational learning system in a manner consistent with the Riggs Way — Urgent, Selfless, and Excellent. This role will create scalable training programs; develop company-specific curriculum and internal certifications; coordinate and deliver training; and establish systems to track employee learning and competency development. The role works closely with Subject Matter Experts (SMEs), leadership, and HR to ensure training aligns with business strategy, the Riggs Way, performance goals, and workforce development needs.

Riggs University Development

• Design, launch, and operate the Riggs University structure, including governance, learning architecture, pathways, and certification frameworks
• Define and execute the continuous learning strategy aligned with company goals and workforce needs
• Establish Riggs Way standards for curriculum design, delivery, assessment, and certification
• Build and support a dedicated team to support Riggs University initiatives

Curriculum & Content Development

• Partner with Subject Matter Experts (SMEs) to design and develop technical, operational, leadership and Riggs Way aligned curriculum 
• Create and manage blended learning solutions (instructor-led, virtual, e-learning, on-the-job training, and assessments)
• Ensure curriculum remains current, standardized, scalable, and role-aligned    
• Establish role-based learning paths and career progression curricula

Training Delivery & Facilitation

• Deliver instructor-led and virtual training sessions as needed
• Coordinate internal facilitators and external training partners
• Ensure consistent training quality, learner engagement, and instructional effectiveness

Certification & Assessment

• Design, establish and manage internal certification programs aligned to job roles, skills, and performance standards
• Develop and administer assessments (knowledge tests, practical evaluations, competency validation)
• Maintain certification requirements, renewals, and compliance tracking

Training Operations & Scheduling

• Plan, schedule, and coordinate training across departments and locations
• Manage logistics including facilities, materials, instructors, and learning technology
• Manage training calendars and communicate schedules clearly to employees and managers

Learning Management & Tracking

• Develop and maintain processes to track training completion, certifications, and skill progression
• Implement and manage a Learning Management System (LMS) or equivalent tools
• Provide leadership dashboards highlighting readiness, gaps, completion rates, and trends

Knowledge Management & Content Storage

• Establish and maintain a learning resource center that houses curriculum assets, tools, and supporting materials.
• Define and ensure content governance, access control, and update processes are followed
• Maintain documentation and archiving practices to ensure accuracy and continuity  

Continuous Improvement & Measurement

• Measure training effectiveness using completion data, assessment results, performance outcomes, and feedback
• Continuously refining curriculum and delivery based on business needs, learner feedback, and operational changes
• Stay current on best practices in corporate learning, instructional design, and adult education

Minimum Qualifications

• Bachelor’s degree in Training & Development, Organizational Development, HR, or a related field OR 4 years direct related experience
• 5+ years of experience in training, learning & development, or instructional design
• Demonstrated experience building or scaling training programs or certification systems
• Experience working with SMEs to develop technical or role-specific curriculum
• Strong project management and organizational, and prioritization skills
• Ability to translate complex concepts into effective learning experiences

Preferred Qualifications

• Experience launching or managing a Corporate or Company University
• Experience with Learning Management Systems (LMS)
• Instructional design expertise (ADDIE, adult learning principles, or similar)
• Experience in certification, competency-based, or role-based training models

Key Competencies

• Strategic program design and execution 
• Cross-functional collaboration 
• Process design and documentation
• Data-driven decision-making
• Clear communication and facilitation 

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 10%.

This position is not considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Salary + Commission/Exempt

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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