Job Description

Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a talented Deposit Originations Director, Bank Business Process Consultant who will be accountable for leading a team that will support transformation to a best-in-class omnichannel account opening experience, with a primary responsibility to deliver the account originations experience and associated capabilities within risk appetite. This leader will be accountable for the end-to-end risk management environment associated with the Deposit Acquisition space, to include process, risk, and control inventory maintenance, issue management, remediation execution, control testing, procedure and governance oversight, risk and control self-assessment, risk reporting, new product/service risk assessments, and managing the ongoing operational and analytical agenda of the Deposit Originations business. The leader will ensure new deposit account originations at USAA fully complies with all regulatory requirements while minimizing operational and credit risk associated with identity & eligibility validation, application completion, new account screening (e.g., Fraud, AML, Credit Risk), funding, and booking.

Oversees a team of business professionals responsible for the review of existing procedures and business processes and the consulting with leaders on identified process gaps to mitigate potential risk and align to Bank business strategy. Guides team members to collaborate with enterprise leaders & partners on the facilitation, development and deployment of process improvement solutions. Maintains compliance with policies, procedures and regulations.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Uses and oversees reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform & influence key stakeholders.
• Ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities.
• Influences CoSA and business processes to address risk across all activities.
• Identifies business process risks and ensures that appropriate controls are captured, documented, sustained and ultimately mitigated.
• Drives the development of business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.
• Identifies and implement process improvement and process excellence across various aspects of assigned organization.
• Guides team members in providing strategic change management to ensure sustained and compliant process improvement initiatives.
• Assesses risks associated with current and proposed processes against business objectives and ensure alignment with the bank’s risk appetite and risk management framework.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8+ years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.
• 4+ years of experience leading programs/projects, business process owner/consultant or working in an agile environment.
• 3+ years of direct team lead, supervisory or management experience.
• Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
• Strong experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

What sets you apart:

• 5+ years’ experience in Deposits or Payments Risk Management
• 4+ years’ relevant Deposits or Payments experience using data driven tools for risk reporting and identification
• Experience in working within a SAFe Agile framework
• Demonstrated experience executing against and strengthening self-identified opportunities and process gaps
• Master’s degree, or MBA preferred
• Analytical and problem-solving experience, familiarity with risk reduction within Deposit Acquisition space
• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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