Customer Service Representative (Remote) Job at Keller Executive Search, Washington DC

QzZodkdIaUZhWjhjNkwxK2xBMWEvWWJiZWc9PQ==
  • Keller Executive Search
  • Washington DC

Job Description

Remote Customer Service Representative

We take pride in our commitment to providing exceptional service to clients and candidates alike. As we continue to grow, we are looking for a Remote Customer Service Representative to join our team and ensure a seamless and professional experience for all stakeholders.

Position Overview

The Remote Customer Service Representative will be the first point of contact for candidates, clients, and partners, handling inquiries with professionalism and efficiency. This individual must possess strong communication skills, a customer-centric mindset, and the ability to manage multiple requests in a fast-paced environment.

Key Responsibilities
  • Respond to client and candidate inquiries via email, phone, and chat in a timely and professional manner.
  • Provide information about company services, job openings, and application processes.
  • Support candidates through the application and interview process, ensuring a smooth experience.
  • Troubleshoot and resolve customer concerns while maintaining a positive and empathetic approach.
  • Maintain accurate records of interactions and transactions in the CRM system.
  • Collaborate with internal teams to escalate complex issues and ensure resolution.
  • Assist in scheduling interviews and coordinating communication between recruiters and candidates.
  • Identify opportunities to improve customer service processes and enhance overall satisfaction.
  • Uphold company values and represent the firm with professionalism in all interactions.

Job Tags

Similar Jobs

Freshpoint

CDL B Local Delivery Truck Driver Job at Freshpoint

 ...Accountable for collection of COD accounts. Reports all accidents to Driver Supervisor immediately. Logs break, lunch times and follows route on trip sheet. Able to demonstrate regular and reliable attendance. Able to work overtime as required. Other duties as... 

Domino's Franchise

Electric Bike Delivery Expert - 908 N Walnut St Job at Domino's Franchise

 ...Job Description Are you ready to be part of the action!?!Do you like money in your pocket? Domino's Pizza E-bike delivery drivers are paid cash nightly, which includes tips and hourly wages! Our delivery driver position is an excellent place to start learning... 

Refresco

Category Manager, Juice Job at Refresco

 ...collaboration with strategic suppliers and internal customers (Sales, R&D, Quality, Supply Chain and Procurement Finance) Provide regular...  .... Five (5) years of procurement experience preferably in food/beverage manufacturing. Position-specific skills: Creative... 

Wasserman

Creative Director - Experiential (New York) Job at Wasserman

 ...Join to apply for the Creative Director - Experiential role at Wasserman Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands... 

The Middlesex Corporation

Surveyor Job at The Middlesex Corporation

 ...in the United States with Middlesex Paving earning an equally solid regional presence and reputation. Position Summary: The Surveyor is responsible for all field layout and as-builts on assigned projects. Work conditions include walking long distances while carrying...