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Customer Sales Officer - Permanent - Perth CBD office

We're on the hunt for a driven Customer Sales Officer to join our team in a new permanent role. You'll be at the heart of our Materials Sales Team building strong customer relationships, uncovering new opportunities, and helping us grow market share and boost unregulated revenue. If you're passionate about sales, love turning insights into action, and thrive in a dynamic, customer-focused environment, we want to hear from you.

Your Role in Action

• Own the sales process - manage orders and confirmations for key customers, ensuring smooth, accurate transactions every time.
• Spot opportunities - review market trends, track product performance, and identify hot sales leads to drive growth.
• Be the go-to contact - support customers with forecasts, invoicing, stock levels, and long-term planning needs.
• Keep systems sharp - input orders into the ERP system with speed and precision to keep operations flowing.
• Solve problems fast - handle emergency requisitions (even after hours) and resolve material or logistics issues quickly and effectively.
• Support and streamline - coordinate workshops, training, and site meetings to keep everything running like clockwork.
• Drive performance - generate reports, track customer material collections, and monitor performance to keep targets on track.
• Collaborate for impact - work closely with internal teams and service providers to improve processes, reduce service failures, and build smarter customer solutions.

What Makes You a Great Fit

• Experience in a customer service or account management role, ideally in a dynamic or high-volume setting.
• A solid understanding of supply chain principles and how things move from A to B.
• Familiarity with ERP systems, particularly in inventory or logistics processes.
• A knack for solving problems and improving processes – you don’t just spot issues, you fix them.
• Great communication skills – you're confident writing emails, leading conversations, and building strong relationships. Comfortable using Microsoft Office, especially Excel, PowerPoint, and Access (or keen to build on your existing skills).

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. Y ou will also benefit from a range of perks and opportunities, including:

• Over 50% of our employment opportunities are driven by career progression.
• Flexible work arrangements to support part time work, working hours and working from home arrangements.
• The opportunity to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.
• An award- winning employee recognition and benefits programme.
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
• In addition to standard leave, enjoy three wellness leave days each year.

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