Job Description

Job Description

Job Description

Field Service Technician – Copiers / Printers

$40k PLUS depending on relative experience

Fayetteville, Arkansas and surrounding NWA area

The Opportunity

• Are you technically savvy?
• Do you love to troubleshoot and repair technology equipment in the field?
• Can you think on your feet and problem-solve?
• Do you thrive in a fast-paced environment and enjoy building relationships? If so, this may be the perfect opportunity for you!

AAA Business Systems, Inc., a growing office technology company, is seeking a highly motivated Copier Field Service Technician to join our team!

Key Responsibilities

• Troubleshoots, services and repairs a variety of digital office technology equipment including copiers, facsimile, printers, scanners, (may include mail machines and VOIP telephones).
• Provides basic network support for network scanning and printing issues; educates customers about their office technology equipment
• Effectively communicates with a variety level of customers to understand issue(s), probing when necessary to understand and diagnose the underlying problem
• Develops options to solve unusual technical issues
• Maintains time, resources and urgency of service issue (s) within territory; controls car stock inventory with minimal discrepancies

The Company

AAA Business Systems Inc. is one of the most distinguished office technology companies you will find in the industry. Since 1979, we have been helping clients in Arkansas, Oklahoma, and Missouri lower their overall operating expenses, become more efficient, and create a better experience for their clients and staff. We have local offices in Fayetteville, Little Rock and Van Buren, Arkansas.

Benefits

• Paid on-the-job training and mentorship
• Become part of a dynamic team where hard work is recognized and input is valued
• Become part of a office technology industry leader in Arkansas, Oklahoma and Missouri
• Opportunity to make a difference in how clients do business daily
• Fun, casual work environment, competitive compensation and comprehensive benefit plan including health, dental, life, vision, PTO, paid holidays, short-and-long term disability, 401(k), and 401(k) matching

Ideal Candidate

• High school diploma or equivalent plus 1+ years’ hands-on technical and/or electronics experience with basic Microsoft office proficiency
• Must maintain valid driver’s license, acceptable driving record and willingness to work unscheduled hours or attend to customer emergencies after hours
• Physical endurance: time on feet, bending, stooping, and moving about within office / customers’ office(s), traveling between locations, carry heavy equipment up to 100 lbs.
• Ability to work in the field where you will meet with meet with customers regularly to diagnose and understand their technical issue(s)
• Excellent communication skills, ability to learn & problem solve and hands-on troubleshooting ability
• Team oriented, professional appearance and demeanor

Preferred requirements include

• 3+ years digital copier training and/or experience repairing and servicing office technology equipment (preferably Brother, Ricoh, or Sharp)
• Associate degree in Electronics, Electronic Engineering or similar field; Technical training certificates such as Network+, CompTIA+, or equivalent hands-on technical experience

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