Job Description

Description This role will be responsible for the execution of diagnostics and repairs in alignment with manufacturer expectation of quality and efficiency. You will focus on meeting repair goals within the first 90‑days of employment. Essential Duties Review and diagnose customer devices, analyzing the performance to determine details of equipment problems Earn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures and trainings Ability to consistently produce quality hardware repairs in alignment with role specific KPI's Ability to lift 50+ lbs on a consistent basis Roles & Responsibilities Reinstall operating systems, or adjust software settings to resolve equipment issues Perform repairs that meet the minimum requirements of the manufacturer’s key performance metrics Maintain a clean and organized work station to manufacturer and organization standards Earn and keep current on certifications for Apple, Lenovo, HP, Dell, and other manufacturers as identified by the organization Execute repairs within turnaround times and quality to the clients and organizations standards as agreed Resolve issues with manufacturer’s internal service teams, requiring verbal and written communication Keep track of devices and parts inventory while performing repairs Maintain part storage for repairs in process, and place orders for parts as needed Accurately complete service tracking documentation in internal systems Learn and uses new processes and procedures as required for repair process Collaborate with team members and technical team leads across the organization on organizational goals, aligning with the company’s core values Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values Reads and researches specifications, using service guides to determine machine settings Support team mates troubleshoot and diagnose device problems, sharing best practices and experiences Assist in department cycle counts, escalating discrepancies to leadership Other duties as assigned by leadership Qualifications 2+ Years experience performing laptop, desktop, tablet, and/or iPhone repairs A minimum of one of the following certifications: Comp TIA A+ (nice to have), ACMT, ACiT, Lenovo, HP, Dell, Toshiba Committed to staying current on technology, procedures and training for manufacturers Comfortable with written and verbal communication Reliable and maintains regular and punctual attendance Knowledge of Microsoft Excel, Word, or the Google Suite Compensation $23 - $33.94 an hour Benefits Medical, Dental, Vision options, 401K Employer Matching, Company Paid Life Insurance, HSA, FSA , Employee Assistance Program (EAP), Adoption Assistance, Commuter Benefits, Coursera - Professional Certifications, Vacation Time & Sick Time Accrual, Time off for Community Volunteerism Equal Opportunity Employment ComputerCare is proud to be an Equal Opportunity and Affimative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #J-18808-Ljbffr ComputerCare

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