Computer Repair Field Technician Job at HardSoft Systems Ltd., Hamilton, OH

RHFCdkduV0JhWmdkNWJoL25RSlgrWURmZXc9PQ==
  • HardSoft Systems Ltd.
  • Hamilton, OH

Job Description

Job Description

Job Description

Computer Repair Field technician

We are looking for a self-motivated technician to provide assistance with computers, software, cloud applications and monitoring systems. As a field technician you are responsible for responding to onsite calls as well as phone calls, online chats, and email; offering tech support to customers. You will also support in triaging calls that should be escalated.

This is primarily a Repair role. hardware repair/troubleshooting with some local and cloud software troubleshooting (60/40)

Benefits:

  • Mileage reimbursement
  • Company matched RRSP

Responsibilities

  • Responding to customers via phone, email and utilizing support agents where required
  • Triage support calls to appropriate level tech
  • Follow up with customers to ensure problems have been resolved satisfactorily
  • Monitoring alerts and ensuring any alert is resolved and/or appropriate level tech is notified
  • Make onsite tech visits to resolve customer issues
  • Offer assistance with computer configuration, setup and maintenance
  • Create and/or improve technical documentation
  • Maintain internal customer documentation

REQUIREMENTS:

  • Must be A+ certified
  • Must have a Valid Drivers License and a Reliable Vehicle (we will reimburse for mileage)
  • A strong understanding of common desktop computers, hardware, operating systems and software
  • Understanding of VOIP/ SIP technologies
  • Excellent problem-solving skills
  • Open to learning new skills, technologies and different solutions
  • Excellent interpersonal and communication skills.
  • Network cabling experience is an asset
Company Description

At HSL, we are in the business for the long term (we pride ourselves in having some clients for > 20 years). As such, we focus our efforts on what we can do to best support our clients business processes. We feel strongly that our client’s success is our success.

Internally we have guiding statements and principals that we use as touchstones; Be pleasant, supportive and helpful. Be respectful of our clients time. Take charge of client problems and fix them. If you are having trouble solving a problem, escalate to Senior staff before it negatively affects our clients business

Company Description

At HSL, we are in the business for the long term (we pride ourselves in having some clients for > 20 years). As such, we focus our efforts on what we can do to best support our clients business processes. We feel strongly that our client’s success is our success.\r\n\r\nInternally we have guiding statements and principals that we use as touchstones; Be pleasant, supportive and helpful. Be respectful of our clients time. Take charge of client problems and fix them. If you are having trouble solving a problem, escalate to Senior staff before it negatively affects our clients business

Job Tags

Local area,

Similar Jobs

Stratos Acquisitions

Entry-Level Marketing Associate Job at Stratos Acquisitions

 ...Are you ready to launch your career in marketing? Stratos Acquisitions is hiring Entry-Level Marketing Associates in the Austin area! We are looking for entry-level candidates to help our clients in promotional events, brand representation, and direct marketing strategies... 

Woodford County State's Attorney

Assistant State's Attorney Job at Woodford County State's Attorney

 ...SALARY: Salary is $70k $105k and is commensurate with experience and abilities. The Assistant States Attorney will be provided health insurance benefits, as well as contributions to IMRF. LOCATION: Woodford County Courthouse in Eureka, IL DATE OF POSTING:... 

Hawthorne Lane

Legal Executive Assistant Job at Hawthorne Lane

As the Legal Executive Assistant for the real estate practice group at this fast-growing law firm, you will be providing administrative support to a partner and finalizing critical documents. You will be interacting with clients, scheduling and maintaining calendars, and... 

Professional Search Group - OC

Bank Teller (Part-time) Job at Professional Search Group - OC

 ...recommending appropriate products and services. The Member Services Consultant position requires the ability to multi-task, manage teller duties, and handle account openings, transactions, and general inquiries. This is a temporary assignment, through the end of the... 

Confidential

Executive Director, Nonprofit Management Job at Confidential

 ...Executive Director, Nonprofit Management About the Company Mission-driven organization providing abortion access services to the local community Industry Non-Profit Organization Management Type Non Profit Employees 1-10 About the Role...