1. Make outbound and take inbound calls
a. Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past-due payments, lease-end charges (including mileage, wear and tear, and property tax), deficiency balances resulting from repossession, or an outstanding amount from a total loss.
b. Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
c. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
2. Manage a queue of assigned accounts
3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
5. Offer feedback and recommendations on any process improvements or training material
6. Maintain corporate standards and compliance requirements.
7. HS Diploma or GED required. Bachelor’s Degree is preferred.
8. 1-2 years’ experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.
Require to work 4 days In-office and 1 day from home.
Dress Codes:
Business Casual
Job Description: Position Details : ~$20.00 per hour ~4 Day work week Monday - Thursday, 6:00am - 4:30pm ~ Benefits Day 1 of Employment, Free Uniforms and Safety Boots We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness...
...Part time security/door hosts required for busy Irish bar in downtown Chicago. All applicants must be over 21 years of age, be friendly and enjoy working in the hospitality industry. Previous experience as a security/door host is preferred. Security is required...
...Job Description: Finance and Accounting Internship - Summer 2025 Who We Are: Techtronic Industries (TTI) is a $13+ billion world-class leader in power tools, hand tools, outdoor power equipment, and floorcare products. The synergy of our four strategic drivers:...
...JOB OVERVIEW: Job Title: Physician Physiatrist Job Type: Locum Tenens Location: South Burlington, VT Service Setting: Outpatient | Physiatry Clinic Coverage Type: Clinical + Call Coverage Period: 07/01/2025 10/31/2025 (ASAP pending...
...Specific Duties and Responsibilities Monitor phone and radio traffic for calls for service and dispatch appropriate units. Make routine all-band announcements communicating attendance, ride operations, statuses, and other pertinent information. Document and communicate...