Job Description

JOB TITLE:

Clinical Telephone Interviewer - I

JOB LOCATION:

Batesville, IN

JOB TYPE:

Contract

JOB DESCRIPTION:

This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing ForeCare, our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations. This position is also responsible for assisting clients seeking to use their long-term care benefits after purchasing a ForeCare contract.

• Conduct phone interviews, provide excellent customer service by telephone.
• Understand annuity and insurance products, procedures and system capabilities.
• Verify personal information.
• Administer telephonic cognitive screening tests.
• Complete initial inquiry phone call for long-term care benefits.
• Respond to questions regarding long-term care claims benefits.
• Accurate data entry and record keeping.
• Question clients regarding medication usage and record responses.
• Determine when cases need to be referred to underwriting.
• Communicate underwriting decisions to the field.
• Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information.
• Other duties as assigned by management Requirements and Competencies.

REQUIREMENTS:

• Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.
• Associates degree or equivalent experience.
• 1-3 years' experience within the health care industry (medical office, pharmacy or similar).
• Customer service / call center experience preferred.
• Knowledgeable in medical terminology, especially prescription drugs.
• Understanding of medication usage is helpful.
• Excellent communication skills, including ability to tailor tone, cadence and inflection to client needs.
• Ability to speak clearly, annunciate properly and accurately.
• Ability to type and talk simultaneously and professionally fill dead space when waiting for information.
• Previous experience with geriatric patients.
• Basic computer navigation.
• Excellent data entry skills with attention to detail and accuracy on a daily basis.
• Demonstrate strong attention to detail with excellent organizational skills.
• Strong interpersonal and team skills required.
• Participates as a fully functional team member by learning and performing all team processes.
• Support operational measures and assist in meeting established service standards.
• Strong written and oral communication skills.
• Ability to maintain positive attitude and composure in dealing with difficult situations.
• Ability to be flexible and prioritize activities.
• Spanish preferred

SCHEDULE:

• Flexibility with scheduling to cover shifts Monday – Friday 8:30am-6pm

Job Tags

Similar Jobs