Job Description

Major global financial institution seeks Bilingual Japanese Client Service Representative for its Los Angeles office.  

Overview:

Our Transactional Banking Department (TRBD) is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).

Responsibilities:

• Log customer data and inquiry information into proprietary system.
• Work with our partner bank to provide set up service support and troubleshooting issues.
• Manage customer entries into our billing database for the purpose of generating invoices.
• Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
• Work together and problem solve along with our product team to assist in resolving issues.
• Develop good knowledge of bank cash management products to provide assistance, support and customer service to TRBD sales team and corporate banking relationship managers.
• Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
• Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
• Answer and address customer inquiries related to our cash management products

Qualifications:

• Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.
• Education: BA/BS Degree preferred.
• Bilingual Japanese language skills preferred.
• Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
• Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
• Ability to clearly communicate verbally and in writing across various communication settings and styles.
• Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
• Ability to anticipate customer’s needs.
• Ability to quickly learn internal policies and procedures, think independently and suggest solutions.

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