Position Summary
(CMA) Under the direction of the physician, Charge RN or Manager performs direct clinical activities in a courteous, caring and respectful manner. These include patient intake, blood draw, pharmacy calls, EKG and any tests required by the physician. Responsible for accurately documenting in an EMR system in accordance with licensure and VMG policy and procedures. Maintains close working relationships with all practice staff to ensure proper workflow, care and treatment.
(BA) Performs a variety of essential front desk activities that include greeting, registering, ensuring insurance compliance and collecting appropriate payment at time of service. Responsible for maintaining the daily patient schedule and answers all incoming calls that results in scheduling an appointment, medication refills or pass along inquiries from a clinical or billing nature, in a courteous, caring and respective manner. Coordinates with the clinical staff on any special needs or requirements and ensuring proper patient flow. Supports the Practice and professional staff as directed or requested by Practice Manager.
Education
High school diploma or equivalent and completion of a formal Medical Assistant program that is recognized by the State of New Jersey - Certification required.
Completion of formal coursework in office management, database management or business, computer literacy
Experience
Previous MA experience in a clinic, physician's office or outpatient setting preferred. Six (6) months of previous customer service/data entry, administrative/office management/clerical experience required.
Skills
Current and valid certification as a certified medical assistant or registered medical assistant recognized by the Board of Examiners such as American Medical Technology (AMT), American Association of Medical Assistants (AAMA), National Center for Competency Testing (NCCT) required. BCLS certification preferred upon hire, will be required.
Understanding of the operations of a medical practice preferred
Strong orientation towards the provisions of high quality, cost effective and comprehensive medical care
Ability to use effective organizational and time management skills to set priorities and respond quickly to urgent/emergent situations
Strong communication--both oral, written and presentation skills to convey information in a clear and concise manner to persons of varied age groups, customers and/or groups
Ability to create, maintain and support a high functioning team; establish and foster cooperative working relationships with staff and management; and function effectively as part of that team
Demonstrates behavior that is courteous, caring, respectful, and compassionate at all times'
Demonstrates ability to listen and respond in a non-judgmental manner, with clear expectations
Demonstrates behavior that is consistent with the Valley Health System's Behavioral Standards, as well as the Valley Physician Services Mission and Vision Statements
Ability to represent the organization positively at all times
Ability to respect confidentiality of private healthcare, financial and other company information at all times.
Ability to honor commitments to the job and members of the team
Ability to speak constructively about co-workers and the organization
Ability to assume responsibilities and accountability for job duties and organizational responsibilities
Ability to support company-wide efforts to improve and maintain a high level of patient/customer satisfaction, as evidenced by (but not limited to) customer/patient satisfaction survey scores and other organizational and System's targets
Position may require rotating to other VMG locations from time to time when necessary
Job Location
Ramsey 470 N Franklin TpkeShift
Day (United States of America)Benefits
EEO Statement
Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.
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