Case Consultant Job at Richard Harris Law Firm, Las Vegas, NV

RGE5ckhIcUhhWm9hNDdoNWtnUmEvSWpYY0E9PQ==
  • Richard Harris Law Firm
  • Las Vegas, NV

Job Description

Job Description

Job Description

The Case Consultant is a critical role; you will be the first impression of the firm to potential clients and play a vital role in providing our clients with excellent service. The position involves responding to new client inquiries, assessing injury cases, responding to clients with empathy and compassion. A successful Case Consultant is comfortable asking challenging questions while displaying high levels of patience, common sense, and customer service while converting leads into clients.

Essential Functions:

  • Answer phone calls and emails in a polite and professional manner.
  • Accepts a broad range of customer service calls and assesses the information to make informed decisions for conversion.
  • Listen in order to provide detailed information about the services offered, addressing preliminary questions. Transfer calls as needed.
  • Enters information into the case management software.
  • Pursue signed retainers from qualified leads.
  • Schedules office appointments for clients and notifies departments or locations.
  • Makes recommendations for other case types that may benefit the current or potential client.
  • Must be open to any schedule, holiday rotation, and coverage for team members.
  • Other duties as assigned.

Requirements

Qualifications:

  • High School diploma or equivalent required.
  • Prior customer service and/or call center sales experience is preferred, 1-2 years.
  • Ability to type 40-50 words per minute.
  • Reliable and dependable in performing job-related tasks, finishing assigned projects, meeting deadlines, and appointments.
  • Must have strong time management skills.
  • Strong organizational and attention to detail skills.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and other relevant software.
  • Ability to work effectively both independently and as part of a team.

Physical Demands and Work Environment:

  • Occasionally/Frequently/Continually required to stand, walk, and sit.
  • Occasionally/Frequently/Continually required to lift/push/carry items less than 10 pounds/ up to 25 pounds.

Benefits

Our benefits options include:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • STD
  • LTD
  • Accident
  • Critical Illness
  • Hospital Indemnity
  • Identity Theft Insurance

Job Tags

Work at office,

Similar Jobs

Staffing Network

Senior Financial Analyst Job at Staffing Network

 ...performance Assists Manager with data compilation for the rate case filings and responsible for the data compilation on the quarterly audit requests Assists operations and general office departments as needed Prepares and maintains policies and procedures to... 

Holly Street Sales Co. - Factor

Local Sales Representative -- Factor Pop-Up Events Job at Holly Street Sales Co. - Factor

Job Description Job Description Local Sales Representative Factor Weekday Pop-Up Events (Commission-Only, Uncapped) Company: Holly Street Sales Co Location: Phoenix, AZ (No Travel Required) Schedule: Weekdays Only Compensation: 100% Commission-Based...

Hired by Matrix

Trading Floor Executive Assistant Job at Hired by Matrix

 ...Trading Floor Executive Assistant Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Trading Floor Executive Assistant. Position Type: Contract Onsite Required: Minimum of 3 years of experience in an Executive... 

Scorpion Therapeutics

Senior Director, Managed Access Programs, Medical Evidence Generation (Worldwide Medical Affairs) (Princeton) Job at Scorpion Therapeutics

 ...Working with Us Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production... 

Vermont Staffing

Farmworkers & Laborers & Agricultural Equipment Operator Job at Vermont Staffing

 ...remove, separate & prepare viscera; debone and grind meat; and apply labels and record weights. Workers must be able to operate agricultural equipment safely, and work in various extreme weather conditions. Workers must be available to work 8-hour shifts between the hours...