Job Description

Surface Experts Technician

Are you a hands-on worker who thrives in a changing work environment? If you like solving unique challenges and enjoy a varied workload, consider a career as a Surface Experts Technician. This role offers the opportunity to flex your creative problem-solving skills to address a range of 1-hour-or-less repairs.

A Day in the Life of a Surface Experts Technician:

We offer:

• Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and products are provided
• Learn a New Trade: Develop skills in a brand-new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

Duties:

In the Field Daily:

• Visit 4 or more customers daily
• Complete jobs on-site, providing top tier customer service and follow-up
• Serve diverse clients from varying industries, including property management companies, hotels, moving services, and construction firms

Customer Service and Communication:

• Provide extraordinary customer service to property management staff and tenants
• Maintain records of work progress and relevant notes within our CRM/Dispatch system
• Resolve questions or issues by communicating with the support team

Follow Repair Process:

• Perform repairs by understanding our exclusive 5-step process
• Use every tool in your customized tool-kit
• Creatively repair damage by problem-solving

We seek someone with experience working with wood products: cabinetry, carpentry, furniture, etc.

Qualifications:

• Hands-on work experience possibly in construction, manufacturing, painting, or personal hobbies.
• Backgrounds in facilities maintenance is extremely valuable but not required
• The ability to accurately identify, match, and recreate colors is crucial, as color matching is a key aspect of our work.

About Surface Experts:

Surface Experts specializes in repairing small damage to a wide range of surfaces, including floors, countertops, bathtubs, cabinets, appliances, furniture, and elevator panelsalmost everything!

• We combine conventional trade skills with innovative products and strategies. This unique approach ensures durable, visually pleasing repairs, always performed with a smile.
• While our competitors focus on complete resurfacing, we specialize in repairing small imperfections, often no larger than a dinner plate. Our primary goal is complete customer satisfaction, which leads to long-term relationships. We help our clients save time and money, preventing materials from entering landfills.
• A standard repair requires just 1-2 tablespoons of product. This allows our technicians to keep their tools and equipment in a small vehicle. Our approach is odor-free, clean, and typically takes less than two hours.

Vision:

• To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
• Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Mission:

• Our mission is to develop outstanding teams by investing in strong relationships.
• Together, we work to solve our customers' problems by reducing the waste of time, money, and materials that end up in landfills.

Values:

• Serve Others
• Put Relationships First
• No Jerks
• Be Humble
• Be a Problem Solver
• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve
• Trust the Process
• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

Compensation: $21.00 per hour

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