Job Description

The CHB Operations Manager role oversees the import and export process, either directly or indirectly through direct reports, and ensures compliance with U. S. and foreign government laws and regulations. Customs Brokerage license required for this position. The CHB Operations Manager must possess an up-to-date knowledge of topics such as government trade regulations, international tariffs, insurance requirements, and restrictions regarding shipments. Working closely with the Branch Manager, the CHB Operations Manager will be responsible for achieving business objectives, managing brokerage operations staff, and performing in a fast-paced, brokerage operations environment, while positively contributing to the success of the team.

Qualities

• Ethical with sound business judgement
• Leadership, management, and interpersonal abilities to oversee the organization
• Possesses a passion to help team members
• Possesses a strong focus on the human capital and its impact to the success of the organization
• Visionary
• Strong customer relations
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Enjoys being part of a team as well as leading one
• Balances teams needs with goals of organization
• Ability to delegate to the right team members and the experience to know when to lead and when to delegate
• Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Ensure area housekeeping requirements are met
• Abide by all OSHA rules and LOGISTEED America, Inc. safety practices
• Meet established procedures and productivity, safety and quality standards
• Meet attendance & punctuality standards
• Communicate both orally and in writing in a clear and concise manner
• Provide excellent customer service to internal and external customers
• Classify commodities for importation and provide advisory tariff numbers to external customers when required
• Guide customers through Customs requirements and processes by preparing and submitting documents, determining tariff and duty payments, and navigating regulatory requirements
• Ensure all government (U.S. and other) required forms and information is compliant and properly submitted to the required agency
• Resolve customer problems accurately and professionally
• Help importers understand and meet the rules and regulations established by the federal government
• Educate customers about Customs regulations, international tariffs, shipping restrictions and insurance requirements
• Work closely with other departments including sales to pursue new sales leads, discuss, and sell various services with current clients
• Process post entry work including ruling requests, CF 28s, PSCs, protests, and drawbacks
• Provide written and oral instructions to direct reports; assign duties and review work for accuracy and conformance to the companys policies and procedures
• Ability to travel domestically and internationally as dictated by the needs of the position
• Assisting with new projects which have indirect or direct association with the US. Customs Regulations (e.g. CFS, FTZ establishment and monitoring, entry data management)
• Perform additional duties as assigned
• Strategic Thinking
• Problem Solving/Analysis
• People Management
• Project Management
• Personal Effectiveness/Credibility
• Multi-tasking

Supervisory Responsibility

• This position manages key direct reports of the operation and is responsible for performance management.
• Manage day-to-day operations of brokerage operations department
• Ensure a culture and work environment in line with the companys core value of respect
• Ensure that all team members are looking for ways to systematize the business to increase efficiency

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of5+ years experience in freight forwarding, handling imports and brokerage

Education and Certifications

• Holds an active U.S. Customs Broker License (required)

Experience Requirements and Preferences

• Progressive leadership roles with proven leadership skills and team building results
• Proven strong business acumen
• Strong written and verbal communication skills
• Ability to be accurate and thorough, apply feedback to improve performance, monitor quality of work, gather and analyze information skillfully
• Good organizational skills and ability to multi-task
• Proven professional and sound judgment in the management of difficult and/or sensitive matters
• Requires flexibility and understanding that all staff may be required to perform duties outside of their normal area of expertise to meet the mission and goal of the Brokerage department
• Must be able to work a flexible schedule
• Must be able to support other branches as business needs dictate
• Proficient in Microsoft applications
• Fluency in English
• Must pass criminal background check

Additional Eligibility Qualifications

• Ability to read, analyze and interpret complex data
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to management and employees

Work Authorization/Security Clearance (if applicable)

Must be legally authorized to work in the United States. List any visa requirements, H1-B sponsorship, special clearances, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Most work time will be spent in an office setting where the environment is climate controlled.

LOGISTEED America, Inc. is an equal opportunity organization. We abide by all applicable equal opportunity laws and regulations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

Information is obtained as part of an employees essential job functions if: (1) access to compensation information is necessary to perform that function or another routinely assigned business task, or (2) the function or duties of the position include protecting and maintaining the privacy of employee personnel records, including compensation information.

Nothing in this statement prevents LOGISTEED America, Inc. from disciplining, terminating, or otherwise taking adverse action against an applicant or employee because they have violated another workplace rule. LOGISTEED America, Inc. fully supports the above pay transparency nondiscrimination statement.

Salary: $115,000 $150,000 annually (experience considered)

EOE/M/F/D/V

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Job Tags

For contractors, Work experience placement, Work at office, Local area, Visa sponsorship, Flexible hours,

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